DPD delivery screw up help SOLVED
Posted: Wed Mar 01, 2017 3:54 pm
Hi GRcade please help me
My girlfriend ordered Horizon Zero Dawn special edition from GAME and it was being delivered by DPD today.
She just received a text saying that it had been left a few doors down. She went over to get it to find out that
a) the driver had initially tried delivering to the wrong house (next door)
b) the driver had then gone to this other house to leave it for my girlfriend to collect
c) the person in the house signed for the delivery but then refused to take it and gave it back to the driver because the seal was broken
The tracking is now showing as delivered from DPD with the package signed for, despite the fact it was returned to the driver.
Any advice on what to do? She is ringing a contact number for DPD now with her tracking number to explain the situation but no idea where she stands given that it's been signed for.
My girlfriend ordered Horizon Zero Dawn special edition from GAME and it was being delivered by DPD today.
She just received a text saying that it had been left a few doors down. She went over to get it to find out that
a) the driver had initially tried delivering to the wrong house (next door)
b) the driver had then gone to this other house to leave it for my girlfriend to collect
c) the person in the house signed for the delivery but then refused to take it and gave it back to the driver because the seal was broken
The tracking is now showing as delivered from DPD with the package signed for, despite the fact it was returned to the driver.
Any advice on what to do? She is ringing a contact number for DPD now with her tracking number to explain the situation but no idea where she stands given that it's been signed for.