You may recall that a few weeks ago I sought help on a PC issue and... well, it's got worse and I've told my pal that I'll pop over and "fix" it on Saturday . I'll try and keep this as simple as possible:
> My pal has a desktop PC that is around five years or so old
> It came installed with Windows 7
> It has been upgraded, as part of the MS free upgrade offer, to run Windows 10
> The Windows 10 start button doesn't work
> The task bar sometimes disappears
> Most apps lock up after running for a while
> There are tons of daft installation issues i.e. he has installed three versions of MS office, two different anti-virus products etc
> I can't run Windows Update because I can't access the option via the Start button
Things I've tried so far
> I've tried a couple of things including:
a) Accessing Powershell and running sfc / scannow ; no errors were reported
b) Running this "reinstall Windows Apps" command in the Powershell -
> I'm thinking that we'll need to "restore" the PC and re-load on all the software / apps. I believe I could do this by running "Refresh":
1. Restart Windows in Troubleshooting mode
Close any open applications and press the [Windows] + [L] keys to log out of your Windows account — or just restart Windows. On the login screen, click the Power icon at the bottom right, hold down the [Shift] key and select the Restart option.
2. Reset your PC
When the blue Choose an option screen appears, click Troubleshoot, followed by Reset this PC. finally, click the Keep my files option and follow the on-screen instructions.
>>> Is this the best way forward or am I missing something daft? <<<
I know this is lengthy... I'd be really grateful for any thoughts or guidance. Thanks .