Help: PC Windows 10 setup *** RESOLVED ***

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jawafour
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PostHelp: PC Windows 10 setup *** RESOLVED ***
by jawafour » Thu Jan 26, 2017 4:23 pm

Ths is a call for help to all you PC techies :wub: .

You may recall that a few weeks ago I sought help on a PC issue and... well, it's got worse and I've told my pal that I'll pop over and "fix" it on Saturday :dread: . I'll try and keep this as simple as possible:

Background
> My pal has a desktop PC that is around five years or so old
> It came installed with Windows 7
> It has been upgraded, as part of the MS free upgrade offer, to run Windows 10

The problem
> The Windows 10 start button doesn't work
> The task bar sometimes disappears
> Most apps lock up after running for a while
> There are tons of daft installation issues i.e. he has installed three versions of MS office, two different anti-virus products etc :fp:
> I can't run Windows Update because I can't access the option via the Start button

Things I've tried so far
> I've tried a couple of things including:
a) Accessing Powershell and running sfc / scannow ; no errors were reported
b) Running this "reinstall Windows Apps" command in the Powershell -
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- it didn't recognise the instruction

Possible solution?
> I'm thinking that we'll need to "restore" the PC and re-load on all the software / apps. I believe I could do this by running "Refresh":
As a last resort, you can ‘refresh’ your Windows 10 installation, which is much the same as reinstalling the operating system. Your documents won’t be affected, but you’ll need to reinstall any applications that aren’t part of Windows.

1. Restart Windows in Troubleshooting mode

Close any open applications and press the [Windows] + [L] keys to log out of your Windows account — or just restart Windows. On the login screen, click the Power icon at the bottom right, hold down the [Shift] key and select the Restart option.

2. Reset your PC

When the blue Choose an option screen appears, click Troubleshoot, followed by Reset this PC. finally, click the Keep my files option and follow the on-screen instructions.


>>> Is this the best way forward or am I missing something daft? <<<

I know this is lengthy... I'd be really grateful for any thoughts or guidance. Thanks :wub: .
Last edited by jawafour on Sun Jan 29, 2017 10:20 am, edited 1 time in total.
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OrangeRakoon
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PostRe: Help: PC Windows 10 setup
by OrangeRakoon » Thu Jan 26, 2017 4:34 pm

"two different anti-virus products"

That'll do it

(Trying to) run more than one AV is probably going to mess windows up royally
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jawafour
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PostRe: Help: PC Windows 10 setup
by jawafour » Thu Jan 26, 2017 4:44 pm

OrangeRakoon wrote:...(Trying to) run more than one AV is probably going to mess windows up royally

Yeah, to be fair I think it's a case of "the state of that PC setup" :lol: .
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Errkal
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PostRe: Help: PC Windows 10 setup
by Errkal » Thu Jan 26, 2017 4:55 pm

Go here: https://www.microsoft.com/en-gb/softwar ... /windows10

Create a USB drive and reinstall windows from scratch as a clean install

Aquire any missing drivers and reinstall gooseberry fool
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OrangeRakoon
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PostRe: Help: PC Windows 10 setup
by OrangeRakoon » Thu Jan 26, 2017 4:56 pm

Yeah, I'd be thinking the same as you in that situation and just restore the whole thing. Might be worth grabbing any vitally important files beforehand if you can.
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Drumstick
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PostRe: Help: PC Windows 10 setup
by Drumstick » Thu Jan 26, 2017 5:01 pm

Agreed with the two above posts. Reformat the thing to stock W10 and tell him to stop installing unnecessary antivirus programs.
One man should not have this much power in this game. Luckily I'm not an ordinary man.
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jawafour
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PostRe: Help: PC Windows 10 setup
by jawafour » Thu Jan 26, 2017 5:06 pm

Thanks guys, I appreciate the help. I'm gonna pop over on Saturday to check it out. I can see me being stuck there for weeks :lol: .
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jawafour
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PostRe: Help: PC Windows 10 setup
by jawafour » Sun Jan 29, 2017 10:01 am

Problem resolved :toot: .

> Backed up the personal data (machine froze three times whilst saving the data :x )
> Restored Windows 10 (this was a right game as it wouldn't let me access restore option; eventually I found out about restarting the machine whilst holding the shift key!)
> All software reloaded and setup

It only took just under eight hours :toot: . ( :dread: ).

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