Ths is a call for help to all you PC techies
.
You may recall that a few weeks ago I sought help on a PC issue and... well, it's got worse and I've told my pal that I'll pop over and "fix" it on Saturday
. I'll try and keep this as simple as possible:
Background> My pal has a desktop PC that is around five years or so old
> It came installed with Windows 7
> It has been upgraded, as part of the MS free upgrade offer, to run Windows 10
The problem> The Windows 10 start button doesn't work
> The task bar sometimes disappears
> Most apps lock up after running for a while
> There are tons of daft installation issues i.e. he has installed three versions of MS office, two different anti-virus products etc
> I can't run Windows Update because I can't access the option via the Start button
Things I've tried so far> I've tried a couple of things including:
a) Accessing Powershell and running sfc / scannow ; no errors were reported
b) Running this "reinstall Windows Apps" command in the Powershell -
- it didn't recognise the instruction
Possible solution?> I'm thinking that we'll need to "restore" the PC and re-load on all the software / apps. I believe I could do this by running "Refresh":
>>> Is this the best way forward or am I missing something daft? <<<
I know this is lengthy... I'd be really grateful for any thoughts or guidance. Thanks
.