I made the mistake of following advice from Microsoft Support...

Fed up talking videogames? Why?
User avatar
romeo G. Detlev Jr.
Bizarre Title
Joined in 2008
AKA: Dan.
Location: Bered Kai Nev

PostI made the mistake of following advice from Microsoft Support...
by romeo G. Detlev Jr. » Sun Feb 07, 2016 3:59 pm

Specifically, this advice.

https://support.microsoft.com/en-us/kb/935081

I was trying to uninstall old games that no longer work. The uninstall wizard wouldn't run, for the error message shown (regarding iKernel.exe) was popping up. I did some searching and assumed MS's own support pages would be trustworthy.

How wrong was I.

Method 2 (see the link) didn't work; and now I can't try Method 3. Nor can I install or uninstall... anything!

Can anyone help?

User avatar
Karl
Imi Wakannai
Imi Wakannai
Joined in 2008
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Karl » Sun Feb 07, 2016 4:00 pm

It looks like you need to install InstallShield again. Have you tried following the link in Method 3 and reinstalling the wizard?

User avatar
Errkal
Social Sec.
Joined in 2011
Location: Hastings
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Errkal » Sun Feb 07, 2016 4:21 pm

I'n fairness to Microsoft they do say they dont make InstallShield and that the article related so someone else's software.

It sounds like option 3 should fix this, as Karl said have you done that?

User avatar
romeo G. Detlev Jr.
Bizarre Title
Joined in 2008
AKA: Dan.
Location: Bered Kai Nev

PostRe: I made the mistake of following advice from Microsoft Support...
by romeo G. Detlev Jr. » Sun Feb 07, 2016 4:24 pm

Yeah but the link in method 3 doesn't take me anywhere that allows me to re-download installshield. And I can't locate the file as advised in method 3 because I deleted the folder as per the advice of method 2.

I'm currently using sfe.exe to do a system scan / verification which (according to some further research) might help identify and repair/replace corrupt or missing files. I ran command prompt as an administrator and prompted sfc /scannow

Waiting to see if this helps or works.

User avatar
Errkal
Social Sec.
Joined in 2011
Location: Hastings
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Errkal » Sun Feb 07, 2016 4:27 pm


User avatar
Karl
Imi Wakannai
Imi Wakannai
Joined in 2008
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Karl » Sun Feb 07, 2016 4:29 pm


User avatar
romeo G. Detlev Jr.
Bizarre Title
Joined in 2008
AKA: Dan.
Location: Bered Kai Nev

PostRe: I made the mistake of following advice from Microsoft Support...
by romeo G. Detlev Jr. » Sun Feb 07, 2016 4:39 pm

"Windows Resource Protection did not find any integrity violations."

Uh oh.

Errkal, Karl, thanks for the link (it's the same one... right?) - I shall run it now...

User avatar
romeo G. Detlev Jr.
Bizarre Title
Joined in 2008
AKA: Dan.
Location: Bered Kai Nev

PostRe: I made the mistake of following advice from Microsoft Support...
by romeo G. Detlev Jr. » Sun Feb 07, 2016 4:41 pm

Yep, that's fixed it completely. :mrgreen: You guys are the best. :toot: Thankyou!

User avatar
Errkal
Social Sec.
Joined in 2011
Location: Hastings
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Errkal » Sun Feb 07, 2016 4:44 pm

Yeah same link, karl is just nicer and gives a where he found it :D

User avatar
<]:^D
Member
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by <]:^D » Mon Feb 08, 2016 2:19 pm

lol noob

User avatar
romeo G. Detlev Jr.
Bizarre Title
Joined in 2008
AKA: Dan.
Location: Bered Kai Nev

PostRe: I made the mistake of following advice from Microsoft Support...
by romeo G. Detlev Jr. » Mon Feb 08, 2016 2:58 pm

<] }:^(

User avatar
<]:^D
Member
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by <]:^D » Mon Feb 08, 2016 3:01 pm

glad you fixed it; i know the feeling of royally strawberry floating your pc.

had a windows update issue a few weeks ago so i had no 'history' of updates, and no way to install new ones :fp:

had to system restore in the end.

User avatar
Green Gecko
Director
Joined in 2008
Location: Sussex
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Green Gecko » Mon Feb 08, 2016 3:12 pm

That moment when you realise you've disabled System Restore to save 1GB of hard disk space.

Support GRcade | t: @GRcade | FB: GRcadeUK | YT: GRcadeVideo | Twitch: GRcadeUK
"just put the button line about the message components div" - Official Errkal Sponsor 2017
User avatar
<]:^D
Member
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by <]:^D » Mon Feb 08, 2016 3:17 pm

oh god :dread:

User avatar
Gently-Parted Ringpiece
Member ♥
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by Gently-Parted Ringpiece » Mon Feb 08, 2016 3:18 pm

I disable restore because I like to live dangerously.

Also my important gooseberry fool is stored elsewhere.

User avatar
<]:^D
Member
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by <]:^D » Mon Feb 08, 2016 3:28 pm

i was looking at formatting but you have to download an iso - that microsoft makes inaccessible to firefox users - and burn it/put it on a flash drive

cant be bothered with that faff

User avatar
Gently-Parted Ringpiece
Member ♥
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by Gently-Parted Ringpiece » Mon Feb 08, 2016 3:40 pm

that cant be true, Ive downloaded MS isos loads of times

User avatar
Errkal
Social Sec.
Joined in 2011
Location: Hastings
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by Errkal » Mon Feb 08, 2016 3:42 pm

Yeah same here.

User avatar
<]:^D
Member
Joined in 2008

PostRe: I made the mistake of following advice from Microsoft Support...
by <]:^D » Tue Feb 09, 2016 3:03 pm

doesnt work when i go to the page on firefox, worked when i used chrome

no idea whats going on there - had all my extensions etc. off as well

User avatar
OrangeRakoon
Member
Joined in 2015
Location: Reading, UK
Contact:

PostRe: I made the mistake of following advice from Microsoft Support...
by OrangeRakoon » Tue Feb 09, 2016 4:31 pm

Delete system32


Return to “Stuff”

Who is online

Users browsing this forum: andretmzt, BAKA, Denster, Garth, Green Gecko, Lagamorph, Mafro, Red 5 stella, Tragic Magic, Yahoo [Bot] and 67 guests