hamm sandwich wrote:Just hoping someone can clear up where I stand with Lovefilm..
A couple of weeks ago I returned a game in the post to them but a week later my rental list hadn't updated to say they'd received the disc. I emailed them and they replied by asking when and where I posted it from and from what postbox. They then told me to use another postbox. On the same day my rental list was refreshed with a new title replacing the missing game, which I thought at first was great customer service.
But..
I've not had an email to say they've had the missing game back and as it's not on my list I can't check it. I'm thinking of dropping the service, due to a drop in quality and frequency since the end of my trial (no doubt helped by those lazy postmen) What I want to know is whether in their eyes i'm responsible for the missing disc and whether they'll try and make me pay for it?
The same thing happened but in reverse only a few weeks before when a disc took 2 weeks to arrive. I reported it missing during that time and got a rather unfriendly automated response which came close to implying guilt on my part.
Any advice? Any other dissatisfied Lovefilm customers?
I've had a few things go missing in the post over the years. If it goes missing on its way to you they will send you out a form to fill in with the post office. If you don't fill it in and send it back they will bill you.
However if it goes missing on its way to them they don't send you anything out or bill you. All they want to know is where it was posted from.