My PS4 just died. Now alive again.

Anything to do with games at all.
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Peter Crisp
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PostMy PS4 just died. Now alive again.
by Peter Crisp » Mon Mar 23, 2015 2:16 pm

I just had a power cut and it's killed my PS4 and I was just wondering if anyone had the number for the support centre in the UK as finding it online is a bloody nightmare as I found when sending back my pad. I just want a number and it just sends you round in circles :fp: .

Last edited by Peter Crisp on Tue Mar 24, 2015 2:25 am, edited 1 time in total.
Vermilion wrote:I'd rather live in Luton.
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Psychic
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PostRe: My PS4 just died.
by Psychic » Mon Mar 23, 2015 2:24 pm

Maybe this?
Sony wrote:If you're in the UK, you can reach us on:

0203 538 2665

10:30 to 19:00 Monday to Saturday

Before calling please make sure that you have access to your PlayStation system and that you have noted down the serial number. This will help us answer your questions as quickly as possible.

http://uk.playstation.com/contact-us/#tab-705502

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Peter Crisp
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PostRe: My PS4 just died.
by Peter Crisp » Mon Mar 23, 2015 2:31 pm

Cheers I just phoned them and it's going to be £170 to send it back and I'm not paying that so I'm ps4less for a while it seems.

Vermilion wrote:I'd rather live in Luton.
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KK
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PostRe: My PS4 just died.
by KK » Mon Mar 23, 2015 2:32 pm

Let this be a lesson to everyone. Buy one of these:

Image

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chalkitdown
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PostRe: My PS4 just died.
by chalkitdown » Mon Mar 23, 2015 2:38 pm

Oh gooseberry fool, Pete!

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Dual
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PostRe: My PS4 just died.
by Dual » Mon Mar 23, 2015 2:46 pm

They just work.

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Floex
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PostRe: My PS4 just died.
by Floex » Mon Mar 23, 2015 2:51 pm

Is it not in warranty still?

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Death's Head
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PostRe: My PS4 just died.
by Death's Head » Mon Mar 23, 2015 3:10 pm

Peter Crisp wrote:Cheers I just phoned them and it's going to be £170 to send it back and I'm not paying that so I'm ps4less for a while it seems.

Have you checked the fuse in the plug, just in case like....

Yes?
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TheTurnipKing
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PostRe: My PS4 just died.
by TheTurnipKing » Mon Mar 23, 2015 3:11 pm

How "kill" is "kill"? Because there are at least two fuses between the PS4 and the socket.

If there's no power at all, it's probably one of those.

https://www.ifixit.com/Answers/View/207 ... upply+fuse.

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LewisD
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PostRe: My PS4 just died.
by LewisD » Mon Mar 23, 2015 3:12 pm

Floex wrote:Is it not in warranty still?


Death by electrical surge isn't covered though I think?

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BID0
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PostRe: My PS4 just died.
by BID0 » Mon Mar 23, 2015 3:15 pm

replace the fuse. Should take an hour tops.

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jiggles
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PostRe: My PS4 just died.
by jiggles » Mon Mar 23, 2015 3:23 pm

Alternatively, just use your (slim) PS3's power cable and see if you can rule out one of the two potential blown fuses.

Last edited by jiggles on Mon Mar 23, 2015 3:25 pm, edited 1 time in total.
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Photek
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PostRe: My PS4 just died.
by Photek » Mon Mar 23, 2015 3:24 pm

Peter Crisp wrote:I just had a power cut and it's killed my PS4 and I was just wondering if anyone had the number for the support centre in the UK as finding it online is a bloody nightmare as I found when sending back my pad. I just want a number and it just sends you round in circles :fp: .

It will have a built in fuse thing which would have blown, they will just replace that part for you.

I had same thing happen to my Xbox One, well almost, power went out while playing and then it wouldnt come back on when power was back, plugged it out, back in etc, was about to pack it away and call MS and I tried it one last time and it worked, very strange.

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Peter Crisp
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PostRe: My PS4 just died.
by Peter Crisp » Mon Mar 23, 2015 3:44 pm

My PS4 is going through a surge protected extension and it does power on it just doesn't send anything to the TV and refuses to go into safe mode. It's safe to assume it's had it's last game of Diablo 3 :cry: .

The people at Sony were actually pretty nice and didn't hard sell me on a replacement and I will wait until next week to decide what to do as I quite enjoy the idea of getting back into reading and maybe even going outside.

Vermilion wrote:I'd rather live in Luton.
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chalkitdown
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PostRe: My PS4 just died.
by chalkitdown » Mon Mar 23, 2015 3:52 pm

Did you check another HDMI cable?

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Dig Dug
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PostRe: My PS4 just died.
by Dig Dug » Mon Mar 23, 2015 4:11 pm

Good luck dealing if Sony's customer service, they'll do everything they can to strawberry float you.

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Buffalo
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PostRe: My PS4 just died.
by Buffalo » Mon Mar 23, 2015 4:31 pm

Dig Dug wrote:Good luck dealing if Sony's customer service, they'll do everything they can to strawberry float you.


When he's just said that they were pretty good. Ok.

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Rog
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PostRe: My PS4 just died.
by Rog » Mon Mar 23, 2015 4:52 pm

Peter Crisp wrote:My PS4 is going through a surge protected extension and it does power on it just doesn't send anything to the TV and refuses to go into safe mode. It's safe to assume it's had it's last game of Diablo 3 :cry: .

The people at Sony were actually pretty nice and didn't hard sell me on a replacement and I will wait until next week to decide what to do as I quite enjoy the idea of getting back into reading and maybe even going outside.


Or



Diablo. You're missing double xp and gold week.

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JimKT
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PostRe: My PS4 just died.
by JimKT » Mon Mar 23, 2015 5:00 pm

Sales of Goods Act

You have the right to get faulty goods replaced or repaired if it's too late to reject them. You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.
Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.
If the seller doesn't do this, you're entitled to claim either:

• a reduction on the purchase price, or
• your money back, minus an amount for the usage you've had of the goods (called recision)

If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.

You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.


Seems like your in luck if you reference this to them. They can't deny the law. And if they try to fob you off, threaten them with court, will surely change their mind..

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Ario
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PostRe: My PS4 just died.
by Ario » Mon Mar 23, 2015 5:02 pm

Sony customer service have been excellent with me. However our dodgy house electrics and the news that power cuts are not covered makes me want a surge protector.

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