Okay, initially this seems totally facepalm-worthy. But it's not quite that simple. For starters, perhaps the worst thing which is said here actually comes from the story itself*.
*What's the source, btw?
gamers should enjoy not getting what they want.
At no point does Kaigler say that.
"I will give you that hardcore gamers have an insatiable appetite for everything Nintendo," she said, "and we love that! We love that. When we get to a point where core gamers say, "OK, Nintendo, enough! We don't need any more games from you guys...." None of us wants to be put in that position, right?
All she's saying is that Nintendo doesn't want to keep up with demand because not keeping up with demand keeps the demand there. If you give a customer everything they want, they won't want any more, will they? Standard business practice.
"We don't want your appetite to ever be satisfied, because when we satisfy you, it's time for us to go [dusts off hands], "OK! Let's go on home now!" And none of us wants to go home. So there's this sort of fun...relationship, I think, that's happening between Nintendo and the hardcore gamer — which we enjoy and hope that the core gamer enjoys it."
All she's saying there is that she thinks the core gamer enjoys anticipating more games from Nintendo. In the light of its recent focus on the expanded audience, it's easy to misread that as "Ha! We
love pissing off the hardcore by not making enough games!" But she's not saying that at all.
Far worse has been said. Reggie seems to be Nintendo's current king of wrongspeak at the mo.