Phones 4U in administration

[iup=3565022]Mafro[/iup] wrote:I've never had a bad experience with Orange, Vodafone or O2's customer services.. With O2 I remember having a ten minute chat about Guitar Hero and At The Drive-In with guy over the phone when I contacted them to swap a number over.

Business Insider wrote:A Failed Phone Retailer Has Trapped Its Customers In 'Reply-All' Hell

Things just aren't getting better for troubled British phone retailer Phones 4U.

First, there was the disastrous news that the company was suddenly shutting down, after it lost all its wireless carrier partners, an announcement that could result in the loss of 6,000 jobs.

But it was the timing of the shutdown announcement that has caused chaos. See, the news came just after people pre-ordered the iPhone 6. Phones 4U customers had already gone ahead and purchased their phone through the company, assuming that everything would be OK. But it wasn't. And now, things have gone from bad to worse.

Earlier today, Phones 4U attempted to send an email to all of its customers who had pre-ordered the iPhone 6, informing them that it would not be able to refund credit card charges that customers had spotted on their account statements. However, Phones 4U managed to include everybody's email address in the "To" field.

Sure enough, angry customers started to "Reply-all" to the email, requesting refunds that Phones 4U can't afford to offer anymore.

Eventually, Phones 4U tried to make it all go away by sending out another email retracting everything that had been said in the previous message. Except, this email also included all the recipients in the "To" field, meaning that everything kicked off once again.

[iup=3574925]KKLEIN[/iup] wrote:

Business Insider wrote:A Failed Phone Retailer Has Trapped Its Customers In 'Reply-All' Hell

Things just aren't getting better for troubled British phone retailer Phones 4U.

First, there was the disastrous news that the company was suddenly shutting down, after it lost all its wireless carrier partners, an announcement that could result in the loss of 6,000 jobs.

But it was the timing of the shutdown announcement that has caused chaos. See, the news came just after people pre-ordered the iPhone 6. Phones 4U customers had already gone ahead and purchased their phone through the company, assuming that everything would be OK. But it wasn't. And now, things have gone from bad to worse.

Earlier today, Phones 4U attempted to send an email to all of its customers who had pre-ordered the iPhone 6, informing them that it would not be able to refund credit card charges that customers had spotted on their account statements. However, Phones 4U managed to include everybody's email address in the "To" field.

Sure enough, angry customers started to "Reply-all" to the email, requesting refunds that Phones 4U can't afford to offer anymore.

Eventually, Phones 4U tried to make it all go away by sending out another email retracting everything that had been said in the previous message. Except, this email also included all the recipients in the "To" field, meaning that everything kicked off once again.

http://www.businessinsider.com/phones-4 ... ail-2014-9

I'm presuming the credit card companies themselves will be issuing the refunds?

[iup=3574928]Wiggy G32[/iup] wrote:

[iup=3574925]KKLEIN[/iup] wrote:

Business Insider wrote:A Failed Phone Retailer Has Trapped Its Customers In 'Reply-All' Hell

Things just aren't getting better for troubled British phone retailer Phones 4U.

First, there was the disastrous news that the company was suddenly shutting down, after it lost all its wireless carrier partners, an announcement that could result in the loss of 6,000 jobs.

But it was the timing of the shutdown announcement that has caused chaos. See, the news came just after people pre-ordered the iPhone 6. Phones 4U customers had already gone ahead and purchased their phone through the company, assuming that everything would be OK. But it wasn't. And now, things have gone from bad to worse.

Earlier today, Phones 4U attempted to send an email to all of its customers who had pre-ordered the iPhone 6, informing them that it would not be able to refund credit card charges that customers had spotted on their account statements. However, Phones 4U managed to include everybody's email address in the "To" field.

Sure enough, angry customers started to "Reply-all" to the email, requesting refunds that Phones 4U can't afford to offer anymore.

Eventually, Phones 4U tried to make it all go away by sending out another email retracting everything that had been said in the previous message. Except, this email also included all the recipients in the "To" field, meaning that everything kicked off once again.

http://www.businessinsider.com/phones-4 ... ail-2014-9

I'm presuming the credit card companies themselves will be issuing the refunds?

I thought the issue was they simply didnt have phones to sell rather then they were that bad in debt? but yea CC companies would refund people