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Playstation web store two-step verification not working? Confirmed Sony issue

Posted: Tue Jul 25, 2017 9:17 am
by OrangeRakoon
Web store: https://store.playstation.com/#!/en-gb/home/games

Tried logging in, got sent a code as usual to my phone, but entering the code it tells me it is invalid? I have tried several times with resending the code and on two browsers (firefox/chrome).

The verification codes do seem to have changed format from letters to numbers since last time I successfully logged in, is this a problem with their site?

I need to claim all the PS+ games for this month - which I don't think I can do otherwise without logging in to each console's store separately.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:30 am
by KjGarly
OrangeRakoon wrote:Web store: https://store.playstation.com/#!/en-gb/home/games

Tried logging in, got sent a code as usual to my phone, but entering the code it tells me it is invalid? I have tried several times with resending the code and on two browsers (firefox/chrome).

The verification codes do seem to have changed format from letters to numbers since last time I successfully logged in, is this a problem with their site?

I need to claim all the PS+ games for this month - which I don't think I can do otherwise without logging in to each console's store separately.


Sign in and get your back-up codes and use one of those via your account settings/security/2-step.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:31 am
by Dual
Send me your username and password and I'll try it my end.

srs.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:33 am
by OrangeRakoon
KjGarly wrote:Sign in and get your back-up codes and use one of those via your account settings/security/2-step.


I'm not sure what you mean by this?

Dual wrote:Send me your username and password and I'll try it my end.

srs.


:mrgreen: :mrgreen: :mrgreen:

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:37 am
by KjGarly
OrangeRakoon wrote:
KjGarly wrote:Sign in and get your back-up codes and use one of those via your account settings/security/2-step.


I'm not sure what you mean by this?



OK when you open the link to the PS Store in your first post I'm guessing your already signed in but need the 2-step when making the 'purchase' so click on your profile pic which should open another page. Then click Account Details, Security and then click on the link in "For 2-Step Verification, please visit this page." which opens another page allowing you access to your back-up codes.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:38 am
by OrangeRakoon
Ah, no unfortunately I am not already signed in, I need the two-step authentication to work to be able to sign in. Thanks for the suggestion though!

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:49 am
by Saint of Killers
Signed out to try. Yup, code not working for me either.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 9:53 am
by Saint of Killers
Back up codes not working either. A problem a their end, no doubt.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 10:01 am
by Saint of Killers
@AskPS_UK said:
Hi again! We are aware that some of our players are experiencing issue with the 2 Step Verification, no worries as our team is already looking into this.
Also, please send me your username and password and I'll try it my end. Srs.


One of those definitely was said in a DM.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 10:03 am
by Saint of Killers
Haha. And now it won't even take me to 2FA screen. (No doubt because they're working on it in background.)

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 10:03 am
by OrangeRakoon
Thanks for that SoK, I'll just wait it out until they've fixed it then.

Re: Playstation web store two-step verification not working? Confirmed Sony issue

Posted: Tue Jul 25, 2017 10:06 am
by jawafour
Ah! That explains it... I was trying to setup PlayStation accounts for my nephews last week and the mobile phone bit wasn't working.

Re: Playstation web store two-step verification not working?

Posted: Tue Jul 25, 2017 10:25 am
by Saint of Killers
OrangeRakoon wrote:Thanks for that SoK, I'll just wait it out until they've fixed it then.


No problem! And 2FA is working once again.

Re: Playstation web store two-step verification not working? Confirmed Sony issue

Posted: Tue Jul 25, 2017 4:38 pm
by OrangeRakoon
Just got the PS+ games

Oh man Tokyo Jungle is free on PS3 this month, this is the stealth best PS+ month

Re: Playstation web store two-step verification not working? Confirmed Sony issue

Posted: Tue Jul 25, 2017 5:48 pm
by Saint of Killers
I never got very far with it back when I bought it, but what little I played was enjoyable. One of those games I wish I could play on PS4.

Re: Playstation web store two-step verification not working? Confirmed Sony issue

Posted: Wed Jul 26, 2017 2:04 pm
by Green Gecko
The 2-step setup on PS3 is a strawberry floating disaster, I can't believe how convoluted it was.