Self-Service Refunds for Xbox Live / Microsoft Store (14 day refund, <2 hours played)

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.

Great to see this come to console

Website

Brilliant!

It's takes the worry out of making a costly punt on a new game. Two hours is a reasonable amount of time to get a sense if you like a game or not and not too generous to buyers for Microsoft & publishers to be exploited.

Fantastic idea!

Great idea.

Floex wrote:Fantastic idea!

Isn't this just what Steam does?

Brilliant news, long overdue but MS can only be commended.

Really good and totally necessary for the digital age.

Mafro wrote:Isn't this just what Steam does?

It's actually better than Steam's version because it's an automated refund, as opposed to having to wait for someone at Valve to look over your request and decide whether they're going to give it you or not.

*goes to check games that can be clocked in two hours*

MS indeed killing it as of late.

Even if it is "only" what Steam does, it's a great precedent to set on consoles and hopefully causes Sony and Nintendo to react.

Saint of Killers wrote:MS indeed killing it as of late.

The Microsoft store is anus, so no not really. It's just they were so low in public opinion the only way was up.

Qikz wrote:
Saint of Killers wrote:MS indeed killing it as of late.

The Microsoft store is anus, so no not really. It's just they were so low in public opinion the only way was up.

Well, yeah. But they still have show they're listening and this is yet another move on their part which shows they're doing just that.
I haven't used XBL in ages so will take your word for it regarding that, but digital refunds, for me, is a huge plus to have.

Qikz wrote:
Saint of Killers wrote:MS indeed killing it as of late.

The Microsoft store is anus, so no not really. It's just they were so low in public opinion the only way was up.

What's wrong with it? I bought 2 games on train yesterday that were downloaded when I got home... :?:

Photek wrote:
Qikz wrote:
Saint of Killers wrote:MS indeed killing it as of late.

The Microsoft store is anus, so no not really. It's just they were so low in public opinion the only way was up.

What's wrong with it? I bought 2 games on train yesterday that were downloaded when I got home...

I assume he means the Windows store, which is a little bit crap to be fair. Xbox store is fine.

But some indie games can be completed in 2 hours. Journey can be finished in an hour and a half for example.

I feel like an hour would be more appropriate.

more heat than light wrote:which is a little bit crap to be fair

Why understate this so hard? It's a complete flaming wreckage.

Fade wrote:But some indie games can be completed in 2 hours. Journey can be finished in an hour and a half for example.

I feel like an hour would be more appropriate.

Time played should have absolutely nothing to do with refund systems. You buy a game to have it forever, not just until the credits roll. If you decide within 2 weeks that you don't want it anymore, you should be able to change your mind, regardless of how far you got.

jiggles wrote:
Fade wrote:But some indie games can be completed in 2 hours. Journey can be finished in an hour and a half for example.

I feel like an hour would be more appropriate.

Time played should have absolutely nothing to do with refund systems. You buy a game to have it forever, not just until the credits roll. If you decide within 2 weeks that you don't want it anymore, you should be able to change your mind, regardless of how far you got.

That's a stupid mentality to have. Plenty of people complete games and then trade them in immediately.

Sometimes so they can rebuy them when the price goes down, sometimes because they will never play them again.

There's a reason GAME or HMV wont refund an opened product unless there is a fault with it.

I think this is something they've always done but I guess it's good that it's automated now and you don't need to talk to a CSR online

Self-Service Refunds for Xbox Live / Microsoft Store (14 day refund, <2 hours played)

Who is online

Affiliates