gooseberry fool Insurance Companies..

$ilva $anta wrote::lol: That's just an error. Had it have said you were spouses you could have taken them to court easily. When you apply for these forms and fill them in, they must do some checks don't they? The next chapter I'm about to read in a moment is about errors in contracts.

Well they quickly turned around when we pointed out to them how ridiculous it was.

Corazon de Leon

Festive Exception wrote:All insurance companies are gooseberry fool, it's all a scam.

I know Norwich Union have, according to them, taken a fair amount of steps to ensure that their call centres at least deliver a decent standard of customer service - all but the Chenai centre have been moved back to Britain, and they have ultra-strict standards for the advisors speaking on the phone now. Still a gooseberry fool company for insurance, but they pay my wages so I'm not going to say anything against them, for now.

Cuban - All NU/Aviva subsidiaries have stopped doing TPFT now I think - did they explain why your premium had gone up so much? I had a guy phone me up yesterday asking a similar question, and we had absolutely no idea why it had rocketed.

Corazon wrote:
Festive Exception wrote:All insurance companies are gooseberry fool, it's all a scam.

I know Norwich Union have, according to them, taken a fair amount of steps to ensure that their call centres at least deliver a decent standard of customer service - all but the Chenai centre have been moved back to Britain, and they have ultra-strict standards for the advisors speaking on the phone now. Still a gooseberry fool company for insurance, but they pay my wages so I'm not going to say anything against them, for now.

Cuban - All NU/Aviva subsidiaries have stopped doing TPFT now I think - did they explain why your premium had gone up so much? I had a guy phone me up yesterday asking a similar question, and we had absolutely no idea why it had rocketed.

They didn't explain. I just told them that my premium was more expensive than it was with LV when I first started driving, and said I found another policy for literally half the price (being specific in case it was suspected I was lying). The girl on the phone just said she'd cancel it and that was that.

The thing with car insurance is that most people don't understand it.

I work for a car insurance firm in a claims department and the thing most people moan about is a c/c and when it comes to an accident they don't realise what they are entitled to as they don't read the t & c's and what they are actually buying for so they have a bang and presume it comes with all bells and whistles and as they paid the cheapest possible amount its not what they expect.

Update, oh and whoever said about not understanding, my GF works in a claims department.

All we wanted was a strawberry floating courtesy car which we where entitled to and told we could have TWICE, then told we couldnt have one and had to pay £50.

In the end at 8.45 on Friday evening, with my GF screaming down the phone to this woman who just wouldnt listen, then she cried because of the stress, a car turned up even though we had been told we WOULDN'T be getting one as the garage had run out.

I tried to find an address to write to? Because I was upset with the way dealt with Laura and that they didnt seem to give a gooseberry fool.

PostRe: **** Insurance Companies.. by **Glowy69** » Mon Dec 15, 2008 10:22 pm

Hark the Herald Avon Sings wrote:Glowy,

It's not uncommon for courtesy cars to be in demand with weather conditions leading to a greater number of accidents this year. You shouldn't have to pay a deposit for a hire car (I am presuming this is not your policy excess you have been asked to pay).

If your insurance policy entitles you to a courtesy car then you should demand this from your insurance company.

Which company is it? Do they have a UK number or a Head Office number you can ring?

The insurance company may pass the blame to the garage but your policy is with them so it's their responsibility to sort it out. Basically, you'll need to get on the phone and pressure them into sorting it out (i.e. speak to a Manager). You don't have to be abusive but keep demanding they honour the policy by providing you with a car and state that you have an urgent need for one - they should aim to sort this out for you (even if it means sourcing a hire car).

Hope this helps.

Thanks, the excess was £250, something we didnt need just now. Our policy states that we are entitled to one and we did get one eventually. Im with more than and Ive tried to find an address, because my GF was on the phone for 2 hours on her mobile chasing them around and its an 0870 number so it aint free, am I out of order sending in the bill when it comes to expect them to re imburse us for it?

No you aren't out of order. I hope you kept timelogs of the calls made and who you spoke to. If it was in your policy, and they were attempting to breach that policy, and you had to complain, then you're able to claim for it. Small claims court will help as well if they refuse, and you can threaten them.

I really feel for people with foreign accents. I train HSBCs new call centre staff for a living in Leeds (please don't hit me), and with it being Leeds it has a major ethnic population which is reflected by each new intake. If I have a pound for every call I've listened to where poor Imran or Suniti has to desperately try and convince some irate customer that he IS talking to a UK call centre I'd be a rich man.

Corazon de Leon

Skarjo wrote:I really feel for people with foreign accents. I train HSBCs new call centre staff for a living in Leeds (please don't hit me), and with it being Leeds it has a major ethnic population which is reflected by each new intake. If I have a pound for every call I've listened to where poor Imran or Suniti has to desperately try and convince some irate customer that he IS talking to a UK call centre I'd be a rich man.

Yeah, I think a guy at my work who trained with me is going to have the same problem. He speaks English fine and everything, but he has a fairly thick Indian accent. Out of interest, what HSBC stuff does your centre deal with? Our centre in Glasgow has a large HSBC department as well, you see.

Corazon wrote:
Skarjo wrote:I really feel for people with foreign accents. I train HSBCs new call centre staff for a living in Leeds (please don't hit me), and with it being Leeds it has a major ethnic population which is reflected by each new intake. If I have a pound for every call I've listened to where poor Imran or Suniti has to desperately try and convince some irate customer that he IS talking to a UK call centre I'd be a rich man.

Yeah, I think a guy at my work who trained with me is going to have the same problem. He speaks English fine and everything, but he has a fairly thick Indian accent. Out of interest, what HSBC stuff does your centre deal with? Our centre in Glasgow has a large HSBC department as well, you see.

Our centre's massive, so it does a bit of everything. My department is the Outbound department though, dealing with account upgrades, risk management and such.

I used to get the same thing when I worked at Natwest.

"Oh I've been transfered to England have I? I was just speaking to someone in Indiastan or somewhere"
"No... you were transfered from Bradford"

My dad, he likes to strawberry float with the people who ring up from companies on about no win no fee claims direct type situations.

He once said down the phone, "Oh, one minute, i'm just on a roof doing some work, hang on a seeeeeeeeeeeeeeeeeeeeeeeeeeec" (as in pretending he's fallen off the roof) at which point he hangs up.

$ilva $anta wrote:No you aren't out of order. I hope you kept timelogs of the calls made and who you spoke to. If it was in your policy, and they were attempting to breach that policy, and you had to complain, then you're able to claim for it. Small claims court will help as well if they refuse, and you can threaten them.

Time logs? No, but I can get an itemised bill off Orange, Im not saying that the people who where at the call centre where useless because they where asian/indian or whatever its because they have zero emotion towards the caller.

I was pretty shook up thursday morning and they where questioning me on the phone like a police suspect trying to get the info about the accident, Im not asking for sympathy but as I work in retail I know people can get upset, and I was not myself, I just hope people that end up in hospital dont get spoken to like that.

Oh and after telling them I had an accident on the M6 on my way to work, and this is where I was calling from, he went ahead and asked me if I was at my home premises....

Endsleigh are idiots, 4 months ago I broke my laptop screen (the laptop still worked, just had a cracked screen), I rang them to ask if it'd be covered on my insurance for a repair, they said yes and arranged for it to be collected.

They had it for two weeks before I rang them to chase it up, they said that it was with Lakeside for repair and gave me their number, I called them and they said that it was irreparable (

) and that they'd submit a report to Endsleigh saying so that day.

It got passed back to Engsleigh, who faffed about for a month before calling me to say they wouldn't be paying out and they'd arrange for someone to come out and speak to me, this would be an outsourced loss adjuster, he couldn't fit me in for three weeks, before eventually coming out and asking me some questions about it. It seemed the issue was that I'd used the laptop after the date that I said it was broken on, I explained that only the screen was broken and that I'd had it plugged into a monitor for a couple of weeks before deciding to claim, I also pointed out that I'd explained this when I made my claim and that I only ever wanted a new screen, he went off to do his report which took another three weeks to be passed back to Endsleigh, who've since offered me a replacement laptop for £900, I said I'd rather a cheque and I'd pick my own, they sent me an email yesterday saying a cheque for £1300 had been dispatched to me.

My broken laptop cost £450 a year ago and I only wanted a new screen, they refused that and instead sent me a cheque for £1300!!

How do they stay in business?

Snowy69 wrote:So I had an accident on the motorway yesterday morning, on ringing India, , I was greeted with a very helpful person that said that our car would be picked up today for repair and our courtesy car which we are entitled to will be delivered at the same time as we need it for work over the weekend.

Cue to 6pm last night, having heard nothing from the garage or More Than my GF rang them and asked when our car would be picked up.

''We arent sure if it will be tomorrow and you wont be getting a courtesy car''

Why not? They aren't sure, having told us orignally that we would have one because I told them we work over the weekend and that we need it, we are now understandably a bit pissed off. We are then told that if we wish to have a car we must pay £50 to have a hire car which will be refunded when the car is returned. WTF? Do we not pay a monthly premium for this service, after much talking about the same thing for nearly 30 minutes, they say it will be sorted by today.

Today, Laura, (my GF) has had 4 separate phone calls about the claim saying that she is entitled to a car and wont have to pay any money, then another person says she 'must' pay the deposit for the hire car as the garage has ran out of courtesy cars...isnt this the insurance companies problem to sort out?

To say we have been going round in circles is an understatement and I dont know how my GF kept her cool on the phone, because, and Im not being racist, these call centres based in Asia/India, wherever are as useful as a strawberry floating chocolate teapot.

So my ulitmate question is has anyone had any bad experiences? I mean they are quick enough to remove the money from our banks but when we need the service we pay for they act like utter retards.

Vent Away.

They should have provided you with a solicitor, ignore your insurance company and deal with him/her directly. This happened to us and the solicitor assigned to us had not only sorted it out within a couple of hours, but had our courtesy car upgraded to a top of the range people carrier.

gooseberry fool Insurance Companies..

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