Switch joy cons - £29 to repair yay or nay

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OrangeReindeer
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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Mon Oct 22, 2018 12:38 am

Gemini73 wrote:
OrangeRKN wrote:They certainly have a good share of problems, but hey they don't /feel/ cheap :P

My hope is that the main problems were with the initial run and they've improved/are improving over time.


What did you decide to do in the end, mate,?


OrangeRKN wrote:I rang them up and am getting them sent back unrepaired

They actually wanted £29 each, which is hilarious

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Gemini73
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PostRe: Switch joy cons - £29 to repair yay or nay
by Gemini73 » Mon Oct 22, 2018 1:00 am

£29 each! Jesus! :fp: :lol:

“But I don't want to go among mad people,” Alice remarked. “Oh, you can't help that,” said the Cat: “we're all mad here".
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Seven Posers Posing
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PostRe: Switch joy cons - £29 to repair yay or nay
by Seven Posers Posing » Mon Oct 22, 2018 7:57 am

It's the no joy joycon con.

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mic
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PostRe: Switch joy cons - £29 to repair yay or nay
by mic » Mon Oct 22, 2018 3:00 pm

Wedgie wrote:I'll email them back and tell them to shove the cons up their own arse and hope they en-joy it.


With HD Rumble, they might enjoy it more than you think... :shifty:

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Advent7
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PostRe: Switch joy cons - £29 to repair yay or nay
by Advent7 » Mon Oct 22, 2018 7:15 pm

mic wrote:
Wedgie wrote:I'll email them back and tell them to shove the cons up their own arse and hope they en-joy it.


With HD Rumble, they might enjoy it more than you think... :shifty:


HD BUMble

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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Wed Oct 24, 2018 11:11 am

Update: I just got the return delivered... and they've only sent the right joy-con. Just rang them up and they've sent them back separately so the left should arrive tomorrow... 8^)

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Gemini73
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PostRe: Switch joy cons - £29 to repair yay or nay
by Gemini73 » Wed Oct 24, 2018 11:27 am

What utterly crap customer service. :lol:

“But I don't want to go among mad people,” Alice remarked. “Oh, you can't help that,” said the Cat: “we're all mad here".
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PostRe: Switch joy cons - £29 to repair yay or nay
by Jazzem » Wed Oct 24, 2018 12:13 pm

Yeah seems pretty poor eh...shame as I remember it being pretty decent back when I was sending in my GBA SP and several DSes due to dead pixels, either I was lucky or it's gotten much worse over time

They have a pretty horrendous score and bunch of reviews on Trustpilot, though some are for the UK Online store as well. Guessing they cheaped out on budgeting for all of this, seems like repairs are contracted to another company

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OrangeReindeer
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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Wed Oct 24, 2018 12:42 pm

Yeah the company name on the returns is "Repairtech".

Props to the DPD driver though, this morning I got an estimated delivery of 10:57-11:57 and it arrived just before 11:10. Their website gets less of a pass as it kept being temporarily unavailable when I was trying to track the delivery, so I'm glad they sent texts too.

EDIT: Some of these trust pilot reviews are dumb though :lol:

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PostRe: Switch joy cons - £29 to repair yay or nay
by IAmTheSaladMan » Wed Oct 24, 2018 1:07 pm

OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).


Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.

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PostRe: Switch joy cons - £29 to repair yay or nay
by Jazzem » Wed Oct 24, 2018 1:22 pm

OrangeRKN wrote:EDIT: Some of these trust pilot reviews are dumb though :lol:


Ha I don't doubt that, last time I checked it before today there were ones along the lines of "won't make a new F-Zero, */*****" :p

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OrangeReindeer
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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Wed Oct 24, 2018 2:00 pm

IAmTheSaladMan wrote:
OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).


Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.


Well forget that then, I'm not up for getting a professional fence card

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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Fri Oct 26, 2018 10:03 pm

Plot twist:

I synced the returned joy cons to check they were charged before I went to trade them in tomorrow, and noticed the left stick was being fine. Some testing on the calibration screen later and the problems seems to have completely gone away.

Did they fix them as they were diagnosing the problem and then try and charge me after the fact? It certainly appears that way!

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PostRe: Switch joy cons - £29 to repair yay or nay
by RichardYuleK » Sat Oct 27, 2018 1:41 am

Well at least that’s a good result, I bet they do fix them before sending the quote/invoice if it’s a relatively simple fix for them (and not a smashed screen etc) because they probably just assume you will pay it

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PostRe: Switch joy cons - £29 to repair yay or nay
by darksideby182 » Sat Oct 27, 2018 1:08 pm


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PostRe: Switch joy cons - £29 to repair yay or nay
by Green Gecko » Thu Nov 15, 2018 3:55 am

OrangeRKN wrote:
IAmTheSaladMan wrote:
OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).


Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.


Well forget that then, I'm not up for getting a professional fence card

They do that to prevent people trading in stolen gooseberry fool I think and money laundering laws.

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OrangeReindeer
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PostRe: Switch joy cons - £29 to repair yay or nay
by OrangeReindeer » Thu Nov 15, 2018 10:29 am

Green Gecko wrote:They do that to prevent people trading in stolen gooseberry fool I think and money laundering laws.


Yeah, it definitely doesn't work though :lol:

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PostRe: Switch joy cons - £29 to repair yay or nay
by Green Gecko » Thu Nov 15, 2018 4:43 pm

Yeah it only discourages people who are clueless cos there's a paper trail, can just give someone else's address. Good to make it harder to cash out bad for privacy. I've never had them spam me or anything though.

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