My parents Netflix account got hacked this past week. They loaded up the app on their Sky Glass and were presented with an Indonesian language profile page with 5 pin locked profiles named a, b, c, d and e. Trying to login to the Netflix website resulted in an error that no account with the e-mail was found.
Netflix are supposed to send an email when your email address is changed but that hadn't happened here.
Tried Netflix online support first and pretty sure I just got an AI bot, it just kept trying to send me a link to account recovery and never acknowledged me telling it that the email wasn't found, then it declared we hadn't passed validation so they couldn't do anything.
Tried the phone support instead and had the account back within 2 minutes of connecting to a person who reset the email back, set the account language back to English, sent us a password reset mail and stayed on the line until we had all the locked profiles unlocked and removed.
The only issue now is that whoever got the account used the main profile for nothing but K-Drama so now that's all my mum gets recommended