Virgin Media - No Internet Several Days - Advice Please

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Morgendorffer
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Joined in 2010

PostVirgin Media - No Internet Several Days - Advice Please
by Morgendorffer » Thu Mar 31, 2016 10:30 am

tl;dr Net is down for several days. What can I make Virgin do?

Service has been down for 10-14 days apart from a few random hours here and there.

Phoned Virgin who says works are being carried out and it may be the case until 13.04.16

They gave me credit from the start date until the works complete when i complained first (this seemed acceptable as originally the net was only going out for an hour here or there)

Next phonecall, I requested they fix it or provide me with wireless internet. They coudnt so gave me credit to buy a MiFi Box and a 1 Month Net Contract from Currys/Three.

The net has got worse and worse it was down for all of the Easter Weekend. and though fast, the 15GB of data from the MIFI is not allowing me to use the net as I would normally.

What can I do? Have any of you had similar problems? what were your solutions?

(note: Am still within my first 12months of contract so cant leave, just like that, unless they've broken their deal)

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KK
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Location: Botswana
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PostRe: Virgin Media - No Internet Several Days - Advice Please
by KK » Thu Mar 31, 2016 10:38 am

All the options at your disposal can be found here: http://consumers.ofcom.org.uk/internet/ ... ne-faults/

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Christmas CrackErrkal
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PostRe: Virgin Media - No Internet Several Days - Advice Please
by Christmas CrackErrkal » Thu Mar 31, 2016 4:58 pm

I'd leave.

Glowy69
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Joined in 2008
Location: B6

PostRe: Virgin Media - No Internet Several Days - Advice Please
by Glowy69 » Thu Mar 31, 2016 5:19 pm

Yeah, pretty sure they've broken their terms of the contract, and are not providing you with any sort of workable service.

As errkal says. Leave

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