Have you always been able to choose your delivery slot with DPD? Got an email the evening before my delivery was due letting me chose from a selection of one hour delivery slots when the driver was in my area. Previously they always just automatically assign me one.
I'm not sure. But they are probably doing that to compete with UPS My Choice, something worth signing up to. The app doesn't look like much but it's very good because you can make choices based on individual consignments.
I think with the DPD app you could always send instructions like deliver another day or leave somewhere.
Maybe you or the shop paid for timed delivery giving you the option to change it.
Edit: I think sometimes I've got this email the the night before yeah.
Mafro wrote:Have you always been able to choose your delivery slot with DPD? Got an email the evening before my delivery was due letting me chose from a selection of one hour delivery slots when the driver was in my area. Previously they always just automatically assign me one.
I don't know why they don't all offer this. It would save them so much time and money if they were not faffing around trying to deliver stuff to people that are at work or not home at the time they turn up.
Although I guess they might then have the problem that everyone wants the delivery between 6-9.
Forgot to say, we came to a yodel card through the door on Saturday saying a parcel was with the neighbours. Went next door and there it was, in perfect condition. I could even read the handwriting on the card.
Previously I sent a load of stuff of to music magpie and had no issues as I used their pickup service. We did another load of stuff and used our local my hermes dropoff shop (at the bottom of our road, nice people in there). They scanned my 6 parcels and gave me a single tracking receipt for it. Check it today and 4 out of the 6 are marked as being returned to the shop and the other two are being delivered I have no idea what's going on and they dont have any contact details for me, I just have this receipt. So potentially hundreds of pounds worth of my stuff is going to get randomly dumped at a shop and I won't know if or when it's happened.
The corner shops etc that run those drop-off/pickup points have no idea what they're doing.
I once went to collect a £180 graphics card from Ebuyer, and they insisted (despite having the confirmation text with their shop address on it) that it wasn't there. I asked them to look again at least 3 or 4 times and eventually they found it in the wrong place.
So yeah, you basically need to look up the process and then ensure yourself that they actually do it. Don't listen to anything they say.
I've had 3 lots of payment from music magpie come in today and two more notifications they've received some stuff, yet the hermes tracking shows two in their warehouse and the other 4 being returned to me
DPD I've found to be very good recently; not only do you get assigned a 1 hour slot by about 11am, you can then track the driver throughout the day in terms of location and delivery number. They also use marked vans.
If I had to rank them at the moment, Royal Mail, DPD and RM Parcel Force would be my top 3.
Hermes and Yodel are nearly always awful, but it's unfortunately what Amazon use outside of small items like books and discs.
If I'm sending expensive items I will always use the Post Office.