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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 8:21 pm 
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Grumpy David wrote:
Oblomov Boblomov wrote:
Lagamorph wrote:
Oblomov Boblomov wrote:
I emailed Amazon about the buzzing and they suggested I email Panasonic. I did that about a week ago and haven't heard anything back.

:x

Tell Amazon to stop being idiots and deal with it. The problem is Amazon's, nothing to do with Panasonic. It's Amazon's responsibility to fix any issues with your TV, not Panasonic's.

Amazon, like most other retailers, always try to dump off their (legal) responsibility to the manufacturer. The second you let the manufacturer touch that TV, you give up a ton of legal rights if more problems occur in future.


Interesting. Is there any official garble I can throw at them that will get their arses into gear?


Sales of Goods Act template letter wrote:
Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

The problem is [enter description of fault].

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The law also says I have six years from the date of purchase to claim damages for faulty goods.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.

Yours faithfully,
[your name]

Yep, the Sales of Goods act pretty clearly states it's the retailer that is responsible. The manufacturer has absolutely nothing to do with it unless you buy direct from them, which in 99% of cases the average consumer doesn't.

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 8:28 pm 
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AKA: Mind Crime
Cool, thanks guys. Do I have much of a case when it's just a buzzing problem? I notice the part that states "...which has stopped working." Obviously it's not that bad.

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 8:31 pm 
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AKA: Glowychebs
Please dont use that letter, you'll come across as a banana split who is using a template of something he doesnt fully understand.

No offence intended of course :wub:

Just ring them up and explain that as the retailer the contract is with them to help you remedy the situation. They'll be more than willing to help, I know if someone sent me the above letter, Id ring them up and grill them on their knowledge of the SoGA :shifty:

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 9:10 pm 
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AKA: Cubemania
glowy69 wrote:
Just ring them up and explain that as the retailer the contract is with them to help you remedy the situation. They'll be more than willing to help, I know if someone sent me the above letter, Id ring them up and grill them on their knowledge of the SoGA :shifty:



One day that will hilariously backfire on you, you'll be thinking you're about to grill some guy only for him to actually be a lawyer and school your ass. :lol:

It'll be like this:

"What do you teach?"

"I teach logic mummy strawberry floater."





You: "So you're a lawyer who knows SoGA then?"

Bad ass lawyer: "Well actually I am. Your focus on my knowledge is pushing on thread. In the long run, my friend, it’s your theory that’s dead. So sorry there, buddy, if that sounds like invective. Prepare to get schooled from a solicitor's perspective."

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 9:41 pm 
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AKA: Glowychebs
:lol:

I dont actually do it. :shifty:

Ive done it to customers who come into the shop though 8-)

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 11:23 pm 
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It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 11:25 pm 
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Oh Teh Noes wrote:
It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 11:28 pm 
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AKA: satriales
Oblomov Boblomov wrote:
Cool, thanks guys. Do I have much of a case when it's just a buzzing problem? I notice the part that states "...which has stopped working." Obviously it's not that bad.

I think you should be able to get your money back, but if not then definitely a replacement/repair.

This link probably has good info on what you should do: http://www.which.co.uk/consumer-rights/making-a-complaint/dealing-with-faulty-goods/


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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 11:36 pm 
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AKA: Glowychebs
Lagamorph wrote:
Oh Teh Noes wrote:
It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.


Not the retailer but the company, you dont expect a shop to cough up the money do you?

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 Post subject: Re: HDTV Thread.
PostPosted: Thu Feb 16, 2012 11:50 pm 
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glowy69 wrote:
Lagamorph wrote:
Oh Teh Noes wrote:
It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.


Not the retailer but the company, you dont expect a shop to cough up the money do you?

By 'Retailer' I mean that as the chain (which is also how the Soga defines it). So in the case of Curry's the retailer, that means Dixons Group, not the particular Curry's store.

Unless it's an independant store, in which case yes, I do expect the shop to cough up the money.

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 Post subject: Re: HDTV Thread.
PostPosted: Fri Feb 17, 2012 8:45 am 
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Oh Teh Noes wrote:
It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!


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 Post subject: Re: HDTV Thread.
PostPosted: Fri Feb 17, 2012 11:53 am 
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AKA: Glowychebs
Lagamorph wrote:
glowy69 wrote:
Lagamorph wrote:
Oh Teh Noes wrote:
It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.


Not the retailer but the company, you dont expect a shop to cough up the money do you?

By 'Retailer' I mean that as the chain (which is also how the Soga defines it). So in the case of Curry's the retailer, that means Dixons Group, not the particular Curry's store.

Unless it's an independant store, in which case yes, I do expect the shop to cough up the money.


Cool cool,people have come into store before demanding we give them the money out of the till :fp:

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 Post subject: Re: HDTV Thread.
PostPosted: Fri Feb 24, 2012 1:49 am 
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glowy69 wrote:
Cool cool,people have come into store before demanding we give them the money out of the till :fp:


yeah, but that's what happens in Tamworth anyway Glowy!

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 Post subject: Re: HDTV Thread.
PostPosted: Sat Feb 25, 2012 9:07 pm 
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AKA: Mind Crime
http://www.amazon.co.uk/Sony-BDVEF200-CEK-Blu-Ray-Internet-Enhancer/dp/B00504DWPG/ref=sr_1_4?s=electronics&ie=UTF8&qid=1330199922&sr=1-4

Get? Don't get?

I'm very close to purchasing... if it's going to be a waste of money someone better tell me pretty damn quickly!

Edit - would http://www.amazon.co.uk/Panasonic-SC-BTT262EBK-Blu-ray-Home-Cinema/dp/B004TEYFUE/ref=sr_1_22?s=electronics&ie=UTF8&qid=1330199922&sr=1-22 be a better choice? As my TV is a Panasonic would it be worth getting a Panasonic sound system as well or would it not make a difference?

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 Post subject: Re: HDTV Thread.
PostPosted: Sat Feb 25, 2012 11:22 pm 
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AKA: Cubemania
You'd be able to use Viera Link with the Panasonic Blu Ray 2.1 system. 1 remote to control TV, Blu Ray and speakers. I've heard the Panasonic one a fair few times in shops and it's very impressive. Haven't heard the Sony one for comparison though.

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 Post subject: Re: HDTV Thread.
PostPosted: Sun Feb 26, 2012 11:28 am 
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AKA: Mind Crime
That sounds very handy! I think I will go with the Panasonic system. Any good 3D blu rays going that don't cost nearly half a day's wage?!

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 Post subject: Re: HDTV Thread.
PostPosted: Sun Feb 26, 2012 12:27 pm 
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Oblomov Boblomov wrote:
That sounds very handy! I think I will go with the Panasonic system. Any good 3D blu rays going that don't cost nearly half a day's wage?!


Not seen it but this is meant to be good and it's on the cheap side http://www.zavvi.com/blu-ray/despicable ... 90544.html

faek edit: Oh wow! Dreamworks animated 3D films available for all... at a premium :fp: How to Train Your Dragon is a must buy be it 3D or 2D.

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 Post subject: Re: HDTV Thread.
PostPosted: Sun Feb 26, 2012 4:11 pm 
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I'm hiding in here as I don't want to venture into the football thread.

Can anyone reccomend a good budget 28" TV for the inlaws? (approx £150)

cheers


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 Post subject: Re: HDTV Thread.
PostPosted: Sun Feb 26, 2012 8:48 pm 
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AKA: Mind Crime
Saint of Killers wrote:
Oblomov Boblomov wrote:
That sounds very handy! I think I will go with the Panasonic system. Any good 3D blu rays going that don't cost nearly half a day's wage?!


Not seen it but this is meant to be good and it's on the cheap side http://www.zavvi.com/blu-ray/despicable ... 90544.html

faek edit: Oh wow! Dreamworks animated 3D films available for all... at a premium :fp: How to Train Your Dragon is a must buy be it 3D or 2D.

I've seen Despicable Me and didn't think much to it, to be honest. Is Dragon by the same guys that did Cloudy with a Chance of Meatballs? If so then I am all over that :wub:.

I'm currently typing up the email to Amazon requesting that they replace my TV. I am a touch concerned that I will get a new one and it'll have the same issue, or worse, something else wrong with it...

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 Post subject: Re: HDTV Thread.
PostPosted: Sun Feb 26, 2012 9:03 pm 
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It's not by the people behind Meatballs but it is very good :arrow: http://www.rottentomatoes.com/m/1194522 ... ur_dragon/ http://www.imdb.com/title/tt0892769/

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