Grumpy David wrote:Oblomov Boblomov wrote:Lagamorph wrote:Oblomov Boblomov wrote:I emailed Amazon about the buzzing and they suggested I email Panasonic. I did that about a week ago and haven't heard anything back.
Tell Amazon to stop being idiots and deal with it. The problem is Amazon's, nothing to do with Panasonic. It's Amazon's responsibility to fix any issues with your TV, not Panasonic's.
Amazon, like most other retailers, always try to dump off their (legal) responsibility to the manufacturer. The second you let the manufacturer touch that TV, you give up a ton of legal rights if more problems occur in future.
Interesting. Is there any official garble I can throw at them that will get their arses into gear?Sales of Goods Act template letter wrote:Dear Sir/Madam,
RE: Faulty goods and the Sale of Goods Act 1979 (as amended)
On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.
The problem is [enter description of fault].
The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.
This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.
The law also says I have six years from the date of purchase to claim damages for faulty goods.
My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.
Please respond to my complaint within 7 days from receipt of this letter.
Yep, the Sales of Goods act pretty clearly states it's the retailer that is responsible. The manufacturer has absolutely nothing to do with it unless you buy direct from them, which in 99% of cases the average consumer doesn't.