Carlos wrote:I'd spent a good month finally getting back into the game and it seemed like all the game save corruption glitches were fixed (or avoided by not going online) and I had made an incredible island. I dug out a giant lake in the middle and had lots of small islands dotted around.
Then it bloody corrupted during gameplay! I'm going back to Pocket Camp.
Hi Carlos. I tried everything to restore my game/island - deleted and reinstalled the game, proper shut down and re-start of the console, taking game card out and micro-sd card to reset and various combinations. No joy! I talked to Nintendo support via their web-chat service and they basically said there was nothing they could do once we'd run through a few things.
But...., the other day, in desperation really, I picked up the console and went to start up ACNH. When I first got the 'corrupted save' message it was before the Thanksgiving/Christmas update. So the first thing it did was ask me if I wanted to install the latest game update. I said yes and it loaded up just fine. Then it went to 'select a user' and....... it worked!! Game back, completely by surprise after having given in. So, if you haven't already updated you could try this or..... in the long run, wait until the next update in January and try this. (Not a minimal miles away really.)
In the meantime I had emailed Nintendo support to try again. I'd got my game/island back by the time they got back to me but this is what they said:-
"Thank you for contacting Nintendo UK Customer Support regarding your Animal Crossing query.
In this instance, we regrettably inform you that no backup restoration can be done to your game, as this only apply to consoles that have lost or damaged.
Meanwhile we are providing troubleshooting that might help resolve this situation:
Error Message: Corrupted Save Data. Please Run a Check for Corrupted Save Data.
1. Ensure your console has the latest system update.
2. Check for corrupt data.
3. Delete the software and/or software update, and redownload them from the Nintendo eShop.
4. Restart the console by holding down the POWER Button for at least three seconds to access the Power Menu, then select "Power Options" > "Restart."
5. Launch the software and redownload any necessary software updates.
Situation Not Resolved
If the error persists, then the Nintendo Switch console will need to be repaired.
We will attempt to preserve the save data but depending on the issue, it is not always possible to recover it.
Thank you for reaching out Nintendo UK Customer Support and please do not hesitate to
contact us, if you have any further queries."I think the interesting thing in this response is the implication that, if their suggestions do not work, it is assumed that the console is damaged and you can send it through to them for repair hopefully whilst getting the save back.
It does annoy me that, having signed up to the cloud saves option, it appears that this is absolutely pointless unless your Switch has been stolen or broken.... Not at all good enough Mr Nintendo.
I hope this helps you get your island back. I definitely would not deleted your supposed 'corrupted' save date just yet. If nothing else hang on until the January update and try what I did. Fingers crossed for you.