CEX Online Issues

Fed up talking videogames? Why?
User avatar
gamerforever
Member
Joined in 2010

PostCEX Online Issues
by gamerforever » Tue Dec 16, 2014 2:28 pm

They sent me the incorrect iPad Air 2 Case last week (I got the iPad Air 1 Case) and have still not replied to my emails - is there another way I can get in contact with them? Really disappointed by their service online.

User avatar
Lagamorph
Member ♥
Joined in 2010

PostRe: CEX Online Issues
by Lagamorph » Tue Dec 16, 2014 4:43 pm

Do they have a branch near you?

Lagamorph's Underwater Photography Thread
Zellery wrote:Good post Lagamorph.
Turboman wrote:Lagomorph..... Is ..... Right
User avatar
gamerforever
Member
Joined in 2010

PostRe: CEX Online Issues
by gamerforever » Tue Dec 16, 2014 5:26 pm

[iup=3637360]Sleighamorph[/iup] wrote:Do they have a branch near you?


Fairly near in Harrow, yes - I could try that, but I thought you can only return online items back to their warehouse in Watford. I Could drive down to Watford, but that's a pain and a joke! I cannot believe such a large company does not have a dedicated phone line!

User avatar
Lagamorph
Member ♥
Joined in 2010

PostRe: CEX Online Issues
by Lagamorph » Tue Dec 16, 2014 7:54 pm

Hot UK Deals says these are some phone numbers for CEX,

0845 345 1664
01923 228828

No idea if they're accurate or not.


You can also try sending your message to them by posting it on their Facebook/Twitter so it's publicly viewable. That usually gets companies responding pretty sharpish.

Lagamorph's Underwater Photography Thread
Zellery wrote:Good post Lagamorph.
Turboman wrote:Lagomorph..... Is ..... Right
User avatar
gamerforever
Member
Joined in 2010

PostRe: CEX Online Issues
by gamerforever » Tue Dec 16, 2014 9:44 pm

Fantastic, thanks for your help! :D

User avatar
gamerforever
Member
Joined in 2010

PostRe: CEX Online Issues
by gamerforever » Wed Dec 17, 2014 3:16 pm

Quick update - the first number confirms that they do not have a telephone number - email only!

The second number, which I assume is the Watford number does not work.

Will be storming into a store this weekend, what a joke!

User avatar
gamerforever
Member
Joined in 2010

PostRe: CEX Online Issues
by gamerforever » Fri Dec 19, 2014 6:15 am

They finally emailed me back and i returned it. Lets hope i get the correct ipad air 2 case this time.


Return to “Stuff”

Who is online

Users browsing this forum: justlexi, KK, LightWanderer, Mafro, Pedz and 22 guests