Do I pay the plumber?

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pjbetman
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PostRe: Do I pay the plumber?
by pjbetman » Sat Aug 10, 2019 8:48 pm

No:1 Final Fantasy Fan wrote:I have a broken bathroom shower mixer tap after moving into a new flat so I called a plumber. On the phone, I told them that the water pressure is low so the tap probably needs changing.

The lady said that is fine as their plumbers will come to see it and if a new tap is needed they will have it in their van or they will source one locally to ensure it is fixed on the day. I asked how much would I be charged whilst the plumber goes out to get a tap and she said an hour. I was like fine ok.

The next day the plumber arrived, I had my sister go over as I was at work and she only lives 5 minutes away. The plumber just told my sister it needed replacing but he didn't have one and he also doesn't go about sourcing one.

Next thing I know I get billed £90 for this visit and no work was done. They also sent me a quote for doing it. I argued the above and they still said I need to pay it (this was over email).

So I rang up and they said tbh if you ask us to go ahead with the job then it would be no different to us going out to source it. Hence this £90 won't mean I am out of pocket. But they did say they will investigate and speak to the plumber on Monday to find out why he didn't go out to source a tap there and then.

However, I think they will go ahead and charge me now as they took my credit card details when I made the initial booking. I have so far frozen my card via online banking. But I don't want to have to do this as I want them to come to a mutual agreement with me that they are at fault for promising me A and giving me nothing.

What should I do? It is reasonable for me to continue arguing my case or just pay them £90?

Thanks


Hmmm, dodgy banana splits these. Does the invoice state that the call out fee was £90? I take it that if you source the new tap (why da strawberry float you'd have to do that instead of a lazy banana split plumber, beggars beleif), they will fit it without you paying another £90 call out?


EDIT:
Is this flat rented? What does your landlord say, if so?

The price IS high for a plumber call out fee, BUT you're in London (min 25% more) and you've contacted one of these 'Trusted Trader' type online things, and they take a large cut, probably £25-35. The plumber probably only sees £60 out of that if he's lucky.

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Moggy
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PostRe: Do I pay the plumber?
by Moggy » Sun Aug 11, 2019 9:58 am

Just saw this on Facebook and thought of this thread.

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Make u think hun xxx

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Ad7
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PostRe: Do I pay the plumber?
by Ad7 » Sun Aug 11, 2019 11:28 am

TBH i agree with that (mostly) :dread:

I used to get it a lot freelance designing, people just expect you to do things for free. It's my strawberry floating job.

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Dual
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PostRe: Do I pay the plumber?
by Dual » Sun Aug 11, 2019 11:31 am

Ad7 wrote:TBH i agree with that (mostly) :dread:

I used to get it a lot freelance designing, people just expect you to do things for free. It's my strawberry floating job.


Yeah but anyone can do designing mate.

/ChoosingBeggars

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Moggy
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PostRe: Do I pay the plumber?
by Moggy » Sun Aug 11, 2019 11:35 am

Ad7 wrote:TBH i agree with that (mostly) :dread:

I used to get it a lot freelance designing, people just expect you to do things for free. It's my strawberry floating job.


u ok hun xxx

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The Watching Artist
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PostRe: Do I pay the plumber?
by The Watching Artist » Sun Aug 11, 2019 12:48 pm

rinks wrote:He probably heard you don’t like getting wet.

:lol:

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SugarCubes
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PostRe: Do I pay the plumber?
by SugarCubes » Sun Aug 11, 2019 1:12 pm

Tell them to go and get strawberry floated, those mixer taps have a cartridge inside that probably needs replacing if the pipe pressure is ok. Look for a screw on the tap and remove the cartridge, clean and check it, if it's broke take it to Screwfix for a replacement, they cost less than £10. Is this a sudden loss of pressure or has it always been like it since you moved in? If it's the latter have you checked if the stop valve in the bathroom is fully open? :shifty:

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Errkal
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PostRe: Do I pay the plumber?
by Errkal » Sun Aug 11, 2019 1:17 pm

SugarCubes wrote:Tell them to go and get strawberry floated, those mixer taps have a cartridge inside that probably needs replacing if the pipe pressure is ok. Look for a screw on the tap and remove the cartridge, clean and check it, if it's broke take it to Screwfix for a replacement, they cost less than £10. Is this a sudden loss of pressure or has it always been like it since you moved in? If it's the latter have you checked if the stop valve in the bathroom is fully open? :shifty:


You going to PM a bill for 90 quid now?

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Mommy
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PostRe: Do I pay the plumber?
by Mommy » Sun Aug 11, 2019 5:58 pm

Didnt you get the plumbing checked when you moved in? Gas cert? Electric check?

I have officially retired from international football.
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Meep
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PostRe: Do I pay the plumber?
by Meep » Sun Aug 11, 2019 6:55 pm

That's what it costs these days? So glad I get mate's rates for this stuff.

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Errkal
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PostRe: Do I pay the plumber?
by Errkal » Sun Aug 11, 2019 7:00 pm

Meep wrote:That's what it costs these days? So glad I get mate's rates for this stuff.

I have HomeCare from British Gas because sod doing anything myself and having to pay a heap if something goes pop.

Superfurryfox64
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PostRe: Do I pay the plumber?
by Superfurryfox64 » Sun Aug 11, 2019 10:46 pm

Just offer him a blowy

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No:1 Final Fantasy Fan
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PostRe: Do I pay the plumber?
by No:1 Final Fantasy Fan » Sun Aug 11, 2019 10:52 pm

Thanks for all the replies peeps!

Their website (tdorr.co.uk) says no call out charges and I was just charged for labour. The cheeky gits even said to me that it was supposed to be a minimum 2-hour charge but out of goodwill they reduced that charge.

Mommy wrote:Didnt you get the plumbing checked when you moved in? Gas cert? Electric check?

Nope, first time buyer I didn't have the experience to check all this :/ dohhh

SugarCubes wrote:Tell them to go and get strawberry floated, those mixer taps have a cartridge inside that probably needs replacing if the pipe pressure is ok. Look for a screw on the tap and remove the cartridge, clean and check it, if it's broke take it to Screwfix for a replacement, they cost less than £10. Is this a sudden loss of pressure or has it always been like it since you moved in? If it's the latter have you checked if the stop valve in the bathroom is fully open? :shifty:

Thanks for this! Very useful to know. Well I bought my own shower mixer tap and someone is coming to fit it tomorrow now.

Moggy wrote:Just saw this on Facebook and thought of this thread.

Image


Make u think hun xxx

I didn't call a self-employed tradesman though. This is a plumbing company. Anyway I know I am in the right here as they missold a service to me.

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floydfreak
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PostRe: Do I pay the plumber?
by floydfreak » Mon Aug 12, 2019 1:03 am

plumber realized it was not a porn shoot.

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Pedz
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PostRe: Do I pay the plumber?
by Pedz » Mon Aug 12, 2019 3:19 am

No:1 Final Fantasy Fan wrote:Thanks for all the replies peeps!

Their website (tdorr.co.uk) says no call out charges and I was just charged for labour. The cheeky gits even said to me that it was supposed to be a minimum 2-hour charge but out of goodwill they reduced that charge.

Mommy wrote:Didnt you get the plumbing checked when you moved in? Gas cert? Electric check?

Nope, first time buyer I didn't have the experience to check all this :/ dohhh

SugarCubes wrote:Tell them to go and get strawberry floated, those mixer taps have a cartridge inside that probably needs replacing if the pipe pressure is ok. Look for a screw on the tap and remove the cartridge, clean and check it, if it's broke take it to Screwfix for a replacement, they cost less than £10. Is this a sudden loss of pressure or has it always been like it since you moved in? If it's the latter have you checked if the stop valve in the bathroom is fully open? :shifty:

Thanks for this! Very useful to know. Well I bought my own shower mixer tap and someone is coming to fit it tomorrow now.

Moggy wrote:Just saw this on Facebook and thought of this thread.

Image


Make u think hun xxx

I didn't call a self-employed tradesman though. This is a plumbing company. Anyway I know I am in the right here as they missold a service to me.


Was probably the guy you grassed up for having fun rafting.

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Skarjo
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PostRe: Do I pay the plumber?
by Skarjo » Mon Aug 12, 2019 4:27 am

This sounds like a gooseberry fool forum game.

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mic
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PostRe: Do I pay the plumber?
by mic » Mon Aug 12, 2019 1:15 pm

DON’T PAY - if you haven’t paid already and they haven’t done any work then you don’t owe them anything!

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No:1 Final Fantasy Fan
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Location: UK

PostRe: Do I pay the plumber?
by No:1 Final Fantasy Fan » Mon Aug 12, 2019 1:23 pm

mic wrote:DON’T PAY - if you haven’t paid already and they haven’t done any work then you don’t owe them anything!

Thanks I haven't paid yet and will keep up my complaint

Update: a plumber turned up and couldn't replace the tap today as the water valve is broken. But he did manage to temporarily repair the old tap.

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Jenuall
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Location: Under the raft

PostRe: Do I pay the plumber?
by Jenuall » Mon Aug 12, 2019 1:29 pm

Well done for making a splash and holding out on paying. Try not to go overboard though as you may end up taking on more than you can swallow.

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Hexx
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PostRe: Do I pay the plumber?
by Hexx » Mon Aug 12, 2019 1:32 pm

Jenuall wrote:Try not to go overboard though as you may end up taking on more than you can swallow.


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