No:1 Final Fantasy Fan wrote:I have a broken bathroom shower mixer tap after moving into a new flat so I called a plumber. On the phone, I told them that the water pressure is low so the tap probably needs changing.
The lady said that is fine as their plumbers will come to see it and if a new tap is needed they will have it in their van or they will source one locally to ensure it is fixed on the day. I asked how much would I be charged whilst the plumber goes out to get a tap and she said an hour. I was like fine ok.
The next day the plumber arrived, I had my sister go over as I was at work and she only lives 5 minutes away. The plumber just told my sister it needed replacing but he didn't have one and he also doesn't go about sourcing one.
Next thing I know I get billed £90 for this visit and no work was done. They also sent me a quote for doing it. I argued the above and they still said I need to pay it (this was over email).
So I rang up and they said tbh if you ask us to go ahead with the job then it would be no different to us going out to source it. Hence this £90 won't mean I am out of pocket. But they did say they will investigate and speak to the plumber on Monday to find out why he didn't go out to source a tap there and then.
However, I think they will go ahead and charge me now as they took my credit card details when I made the initial booking. I have so far frozen my card via online banking. But I don't want to have to do this as I want them to come to a mutual agreement with me that they are at fault for promising me A and giving me nothing.
What should I do? It is reasonable for me to continue arguing my case or just pay them £90?
Thanks
Hmmm, dodgy banana splits these. Does the invoice state that the call out fee was £90? I take it that if you source the new tap (why da strawberry float you'd have to do that instead of a lazy banana split plumber, beggars beleif), they will fit it without you paying another £90 call out?
EDIT:
Is this flat rented? What does your landlord say, if so?The price IS high for a plumber call out fee, BUT you're in London (min 25% more) and you've contacted one of these 'Trusted Trader' type online things, and they take a large cut, probably £25-35. The plumber probably only sees £60 out of that if he's lucky.