GAME (as in the shop GAME): Retailer Of The Year 2019

glowy69 wrote:

dftaylor wrote:I hate Game. I know all the excuses “we have to up-sell” but it doesn’t excuse the complete lack of knowledge or courtesy in the stores. I’ll give you my story:

I used to hook my old 20GB Xbox to my router with an ethernet cable. The cable got damaged and I decided I wanted a wi-fi adaptor. I wnt to the GAME in Falkirk and found it was £60 but there was a deal where if I bought ANY item (there were no T&Cs anywhere to be seen on the labels or in the store and none when I asked to see them) I would get it for a lower price.

So, I look around and see a pre-owned copy of GRID for £10 and take it up to the desk. I notice the new copy is £15 so decide to get that instead as it’s also in the offer. When they ring it up they’ve taken the discount off of the game but not the wi-fi adaptor. I question this and they say it only applies to the lowest priced item. I didn’t mind paying full price for the game but I certainly wasn’t paying full price for the wi-fi adaptor

I explain it doesn’t say that anywhere and that’s false advertising. I ask to see the T&Cs and am told “you don’t need to – everyone knows that”. Obviously this is complete nonsense, the label is very clear, there are no exceptions.

Instead of just being polite and saying “ok, there’s been some confusion, but as a gesture of goodwill we’ll honour it” (even though if I was to complain to trading standards they’d have been forced to anyway). Instead they started arguing with me and accusing me of being aggressive (which was funny when it was the manager who stormed over and snarled at me).

He demanded I take a refund since he wasn’t dealing with me anymore then left his poor till assistant to face my mounting anger. I asked her if I’d taken the pre-owned copy would I have gotten the discount. Yes, she replies. So, I pointed out, you’d have made more money from what I actually tried to do, but you wouldn’t do it?

She stared at me, dumb-founded. I was livid and phoned up the head branch for the area. They apologised, sent me an apology letter and said the store should have given me the deal on both items. They also said the manager should have given me the terms and conditions when I asked for them and that a refund was not the right way to have dealt with it. Or the appalling way I was spoken to.

But this is not the first time I’ve dealt with rude staff in the chain’s stores, just the final straw. I had a guy tell me I could play PS3 games on my 360, that the Wii was HD, that I could get HD through a SCART (this was when I got the 360 and asked what the picture would be like through the SCART, which was all I had at the time), that a game on their strawberry floating SHELVES was not out yet and that I didn’t need Xbox Live Gold to play online.

Now, I know my stuff but plenty of people don’t who shop in that place. So next time you try and “sell up” because it’s your job, maybe consider that knowing what the strawberry float you’re talking about is your job too.

I hope they close down.

Promotions can be withdrawn at any time, and you the consumer doesnt have to be notified, Trading standards could have done nowt about it

PsychicSykes wrote:How do you buy shares in something anyway?

Shadow wrote:Down another 16% today.

http://uk.finance.yahoo.com/q?s=GMG.L

Poor GAME.

Dual wrote:banana split in there tried to tell me that MW3 was better than Battlefield the other day I hope he loses his job.

Dual wrote:banana split in there tried to tell me that MW3 was better than Battlefield the other day I hope he loses his job.

Trelliz wrote:one particular staff who, let's just say was clearly hired not for her gaming knowledge or experience.

Beans wrote:

Dual wrote:banana split in there tried to tell me that MW3 was better than Battlefield the other day I hope he loses his job.

It is better though

Shadow wrote:

Beans wrote:

Dual wrote:banana split in there tried to tell me that MW3 was better than Battlefield the other day I hope he loses his job.

It is better though

Whilst it's all about opinions. Metacritic would agree with the GAME staffer on this one:

http://www.metacritic.com/game/xbox-360 ... -warfare-3

http://www.metacritic.com/game/xbox-360/battlefield-3

Harry Bizzle wrote:

Trelliz wrote:one particular staff who, let's just say was clearly hired not for her gaming knowledge or experience.

I would honestly prefer these to the so called gaming enthusiasts they employ.


You deserve the gimp suit look though, just for asking those cretins about anything at all.

Shadow wrote:Yeah, GameStation employees who 'know' about games are far and away more annoying than the clueless bimbos.

dftaylor wrote:

glowy69 wrote:

dftaylor wrote:I hate Game. I know all the excuses “we have to up-sell” but it doesn’t excuse the complete lack of knowledge or courtesy in the stores. I’ll give you my story:

I used to hook my old 20GB Xbox to my router with an ethernet cable. The cable got damaged and I decided I wanted a wi-fi adaptor. I wnt to the GAME in Falkirk and found it was £60 but there was a deal where if I bought ANY item (there were no T&Cs anywhere to be seen on the labels or in the store and none when I asked to see them) I would get it for a lower price.

So, I look around and see a pre-owned copy of GRID for £10 and take it up to the desk. I notice the new copy is £15 so decide to get that instead as it’s also in the offer. When they ring it up they’ve taken the discount off of the game but not the wi-fi adaptor. I question this and they say it only applies to the lowest priced item. I didn’t mind paying full price for the game but I certainly wasn’t paying full price for the wi-fi adaptor

I explain it doesn’t say that anywhere and that’s false advertising. I ask to see the T&Cs and am told “you don’t need to – everyone knows that”. Obviously this is complete nonsense, the label is very clear, there are no exceptions.

Instead of just being polite and saying “ok, there’s been some confusion, but as a gesture of goodwill we’ll honour it” (even though if I was to complain to trading standards they’d have been forced to anyway). Instead they started arguing with me and accusing me of being aggressive (which was funny when it was the manager who stormed over and snarled at me).

He demanded I take a refund since he wasn’t dealing with me anymore then left his poor till assistant to face my mounting anger. I asked her if I’d taken the pre-owned copy would I have gotten the discount. Yes, she replies. So, I pointed out, you’d have made more money from what I actually tried to do, but you wouldn’t do it?

She stared at me, dumb-founded. I was livid and phoned up the head branch for the area. They apologised, sent me an apology letter and said the store should have given me the deal on both items. They also said the manager should have given me the terms and conditions when I asked for them and that a refund was not the right way to have dealt with it. Or the appalling way I was spoken to.

But this is not the first time I’ve dealt with rude staff in the chain’s stores, just the final straw. I had a guy tell me I could play PS3 games on my 360, that the Wii was HD, that I could get HD through a SCART (this was when I got the 360 and asked what the picture would be like through the SCART, which was all I had at the time), that a game on their strawberry floating SHELVES was not out yet and that I didn’t need Xbox Live Gold to play online.

Now, I know my stuff but plenty of people don’t who shop in that place. So next time you try and “sell up” because it’s your job, maybe consider that knowing what the strawberry float you’re talking about is your job too.

I hope they close down.

Promotions can be withdrawn at any time, and you the consumer doesnt have to be notified, Trading standards could have done nowt about it

Not if you're actively advertising it and the refusing to honour it. Also, yes the manager can ask me to leave and refuse to serve me. But that's pretty much missing my point which was that the service was terrible.

JiggerJay wrote:Been watching the share price, it's dropping even lower, now close to 6p per share.

Lagamorph wrote:I doubt the company will go under

JiggerJay wrote:Been watching the share price, it's dropping even lower, now close to 6p per share.

Beans wrote:

Lagamorph wrote:I doubt the company will go under

I wouldn't be so sure

TigaSefi wrote:

JiggerJay wrote:Been watching the share price, it's dropping even lower, now close to 6p per share.

BUY BUY BUY!