General PC Help Thread 2

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Kezzer
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Joined in 2012

PostRe: General PC Help Thread 2
by Kezzer » Mon Aug 12, 2019 5:57 pm

SandyCoin wrote:Hey all.

I'm hoping one of you clever people can help me.

My girlfriend's laptop has been giving her some issues lately where out of nowhere she gets the "your PC ran into a problem and needs to restart. we're just collecting some error info and then we'll restart for you" blue screen.

I'm guessing something was recently installed that went wrong but I'm not sure. I've tried watching a couple of videos but I've not found them very clear. Also, in these video the % has got to 100% (such as in the spoiler box), where as this isn't going over 0%.

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Anyone had any experience with this?

Hopefully it's a simple fix, but I suck with this kinda stuff :fp:

Cheers


can you give us a bit more info? Laptop type etc.. guessing it is Windows 10

first port of call is here: https://www.thewindowsclub.com/fix-dxgm ... s-computer

looks like a driver issue. If the error is happening before or during start up/boot then you will need to try and get into the BIOS first or try stating the device is 'safe' mode

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SandyCoin
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Joined in 2008
Location: London

PostRe: General PC Help Thread 2
by SandyCoin » Mon Aug 12, 2019 6:06 pm

Kezzer wrote:
SandyCoin wrote:Hey all.

I'm hoping one of you clever people can help me.

My girlfriend's laptop has been giving her some issues lately where out of nowhere she gets the "your PC ran into a problem and needs to restart. we're just collecting some error info and then we'll restart for you" blue screen.

I'm guessing something was recently installed that went wrong but I'm not sure. I've tried watching a couple of videos but I've not found them very clear. Also, in these video the % has got to 100% (such as in the spoiler box), where as this isn't going over 0%.

Image


Anyone had any experience with this?

Hopefully it's a simple fix, but I suck with this kinda stuff :fp:

Cheers


can you give us a bit more info? Laptop type etc.. guessing it is Windows 10

first port of call is here: https://www.thewindowsclub.com/fix-dxgm ... s-computer

looks like a driver issue. If the error is happening before or during start up/boot then you will need to try and get into the BIOS first or try stating the device is 'safe' mode


Sure, it's an Asus VivoBook S14 S406UA (a few years old). Yes Windows 10.

The problem seems to be whilst it's already on. Just now it happened when she wasn't in the room but was in the process of using it. I don't think it's happened whilst starting up or anything. She just mentioned that when she restarted it the battery was in power save mode. No idea if that would affect anything though.

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Meep
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Joined in 2010
Location: Belfast

PostRe: General PC Help Thread 2
by Meep » Mon Aug 12, 2019 6:55 pm

You could trying resetting the OS (type "reset" into the search bar). This will refresh all the system files and hopefully blitz the bug. This will also remove the applications you have installed (I think it does this case any of them are causing the issue) which is a pain, but you will keep your files. Never had to actually do it myself.

If that doesn't work I would guess it's a power supply issue.

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Kezzer
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Joined in 2012

PostRe: General PC Help Thread 2
by Kezzer » Mon Aug 12, 2019 8:59 pm

If it happens when it is on, then do try doing a system restore. The error suggests it is a driver issue.

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