General PC Help Thread 2

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Kezzer
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PostRe: General PC Help Thread 2
by Kezzer » Mon Aug 12, 2019 5:57 pm

SandyCoin wrote:Hey all.

I'm hoping one of you clever people can help me.

My girlfriend's laptop has been giving her some issues lately where out of nowhere she gets the "your PC ran into a problem and needs to restart. we're just collecting some error info and then we'll restart for you" blue screen.

I'm guessing something was recently installed that went wrong but I'm not sure. I've tried watching a couple of videos but I've not found them very clear. Also, in these video the % has got to 100% (such as in the spoiler box), where as this isn't going over 0%.

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Anyone had any experience with this?

Hopefully it's a simple fix, but I suck with this kinda stuff :fp:

Cheers


can you give us a bit more info? Laptop type etc.. guessing it is Windows 10

first port of call is here: https://www.thewindowsclub.com/fix-dxgm ... s-computer

looks like a driver issue. If the error is happening before or during start up/boot then you will need to try and get into the BIOS first or try stating the device is 'safe' mode

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SandyCoin
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Location: London

PostRe: General PC Help Thread 2
by SandyCoin » Mon Aug 12, 2019 6:06 pm

Kezzer wrote:
SandyCoin wrote:Hey all.

I'm hoping one of you clever people can help me.

My girlfriend's laptop has been giving her some issues lately where out of nowhere she gets the "your PC ran into a problem and needs to restart. we're just collecting some error info and then we'll restart for you" blue screen.

I'm guessing something was recently installed that went wrong but I'm not sure. I've tried watching a couple of videos but I've not found them very clear. Also, in these video the % has got to 100% (such as in the spoiler box), where as this isn't going over 0%.

Image


Anyone had any experience with this?

Hopefully it's a simple fix, but I suck with this kinda stuff :fp:

Cheers


can you give us a bit more info? Laptop type etc.. guessing it is Windows 10

first port of call is here: https://www.thewindowsclub.com/fix-dxgm ... s-computer

looks like a driver issue. If the error is happening before or during start up/boot then you will need to try and get into the BIOS first or try stating the device is 'safe' mode


Sure, it's an Asus VivoBook S14 S406UA (a few years old). Yes Windows 10.

The problem seems to be whilst it's already on. Just now it happened when she wasn't in the room but was in the process of using it. I don't think it's happened whilst starting up or anything. She just mentioned that when she restarted it the battery was in power save mode. No idea if that would affect anything though.

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Meep
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Location: Belfast

PostRe: General PC Help Thread 2
by Meep » Mon Aug 12, 2019 6:55 pm

You could trying resetting the OS (type "reset" into the search bar). This will refresh all the system files and hopefully blitz the bug. This will also remove the applications you have installed (I think it does this case any of them are causing the issue) which is a pain, but you will keep your files. Never had to actually do it myself.

If that doesn't work I would guess it's a power supply issue.

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Kezzer
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Joined in 2012

PostRe: General PC Help Thread 2
by Kezzer » Mon Aug 12, 2019 8:59 pm

If it happens when it is on, then do try doing a system restore. The error suggests it is a driver issue.

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KjGarly
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AKA: TheArbiter
Location: Liverpool

PostRe: General PC Help Thread 2
by KjGarly » Tue Sep 17, 2019 9:05 pm

I've had BSODs since owning my current PC, think it has something to do with plugging it in to a dodgy power socket which blew my laptops GPU too. Never been able to get shut of it, and once it happens and reboots it's fine then till its fully powered down. Just replaced my PSU which was surprisingly easy, powered on first time was expecting to blow the thing up.

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SandyCoin
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Location: London

PostRe: General PC Help Thread 2
by SandyCoin » Thu Sep 19, 2019 4:11 pm

The problem with my gf's laptop seems to have gone. I updated a bunch of drivers, and so far she hasn't got the stupid blue screen.

Sadly I have an ongoing issue with update 1803 on my PC. The update keeps failing and restarting from the restore point, getting to about 84% during installation. Then I constantly get pop ups to restart my comp, which then fails again. I thought I could stop automatic updates, but that doesn't seem to be an option. No idea what's going on but it's seriously annoying.

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Kezzer
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PostRe: General PC Help Thread 2
by Kezzer » Thu Sep 19, 2019 4:20 pm

On windows 10 can you not just pause all updates for some really far off date?

Settings > Update & Security > Windows Update >Advanced options

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SandyCoin
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Location: London

PostRe: General PC Help Thread 2
by SandyCoin » Thu Sep 19, 2019 4:30 pm

Kezzer wrote:On windows 10 can you not just pause all updates for some really far off date?

Settings > Update & Security > Windows Update >Advanced options


I'm sure I tried that but it didn't give me the option to do it that far ahead. I'll have another look tonight. Either way it's pretty irritating, and searching online it seems to be a common problem with 1803.

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Xeno
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PostRe: General PC Help Thread 2
by Xeno » Thu Sep 19, 2019 5:27 pm

I had to download the update from microsoft as the auto update was gooseberry fool and kept crashing, the windows update assistant seemed to allow me to update.

https://support.microsoft.com/en-gb/hel ... -assistant

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SandyCoin
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Location: London

PostRe: General PC Help Thread 2
by SandyCoin » Thu Sep 19, 2019 5:31 pm

Cheers, I'll take a look at that.

The problem's actually be going on for ages. I swear every time there is an update it struggles to install.

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Errkal
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Joined in 2011
Location: Hastings

PostRe: General PC Help Thread 2
by Errkal » Fri Sep 20, 2019 7:36 am

SandyCoin wrote:The problem with my gf's laptop seems to have gone. I updated a bunch of drivers, and so far she hasn't got the stupid blue screen.

Sadly I have an ongoing issue with update 1803 on my PC. The update keeps failing and restarting from the restore point, getting to about 84% during installation. Then I constantly get pop ups to restart my comp, which then fails again. I thought I could stop automatic updates, but that doesn't seem to be an option. No idea what's going on but it's seriously annoying.


1803 goes end of life this month so you may want to do an os refresh and fix it or you will be with any security updates.

As for stopping updates you can’t as it’s a gooseberry fool idea.


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