Google 2FA - locked out with new phone

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pjbetman
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Joined in 2017

PostGoogle 2FA - locked out with new phone
by pjbetman » Wed Nov 06, 2019 12:27 pm

Hi guys, need a bit of help.

Got a new phone the other day and after swapping sims and updating software etc i've found that i'm locked out of one of my accounts (coinbase). 2FA doesnt seem to be recognising my account. Or rather coinbase doesnt seem to be recognising my 2FA codes generated by the new phone.

I've tried 2 or 3 times, and worried i'll get locked out or something equally gooseberry fool.

I strawberry floatin hate swapping phones because this gooseberry fool happens everytime.

Anyway, anyone got any ideas? The google help system is just a wild goose chase, that leads right back to the start each time.

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KK
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PostRe: Google 2FA - locked out with new phone
by KK » Wed Nov 06, 2019 12:51 pm

Do Coinbase have a customer service you can contact? Tell them 2FA isn't working. I've never dealt with them in particular, but other companies will have you go through other security measures to gain access.

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pjbetman
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Joined in 2017

PostRe: Google 2FA - locked out with new phone
by pjbetman » Wed Nov 06, 2019 3:38 pm

KK wrote:Do Coinbase have a customer service you can contact? Tell them 2FA isn't working. I've never dealt with them in particular, but other companies will have you go through other security measures to gain access.


Yes, although they can take days or weeks to get back to you! I'll give it a try.

EDIT: Got it working. But only when i put the sim in my old phone and changed the devices over. Dunno what i wouldve done if id lost my phone.

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Errkal
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Location: Hastings

PostRe: Google 2FA - locked out with new phone
by Errkal » Wed Nov 06, 2019 6:15 pm

How did you move the codes to the new phone?

Did you keep the original QR codes or do it in some other way?

Might I recommend Authy it is considerably better and syncs codes between devices and stuff.

pjbetman
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Joined in 2017

PostRe: Google 2FA - locked out with new phone
by pjbetman » Thu Nov 07, 2019 11:05 am

Errkal wrote:How did you move the codes to the new phone?

Did you keep the original QR codes or do it in some other way?

Might I recommend Authy it is considerably better and syncs codes between devices and stuff.



I logged in with old phone first. Then swapped the sims to new phone. Coinbase on PC used the security section to 'manage' devices and added new device. It wasnt quite as seemingly simple as that though :slol: God knows what i would've done if id lost my old phone. I need to address that at some point. I need to move the BTC off the platform to be honest - it has risks.


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