GRcade

Grumpy David wrote:

Oblomov Boblomov wrote:

Lagamorph wrote:

Oblomov Boblomov wrote:I emailed Amazon about the buzzing and they suggested I email Panasonic. I did that about a week ago and haven't heard anything back.

Tell Amazon to stop being idiots and deal with it. The problem is Amazon's, nothing to do with Panasonic. It's Amazon's responsibility to fix any issues with your TV, not Panasonic's.

Amazon, like most other retailers, always try to dump off their (legal) responsibility to the manufacturer. The second you let the manufacturer touch that TV, you give up a ton of legal rights if more problems occur in future.

Interesting. Is there any official garble I can throw at them that will get their arses into gear?

Sales of Goods Act template letter wrote:Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.

The problem is [enter description of fault].

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The law also says I have six years from the date of purchase to claim damages for faulty goods.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.

Yours faithfully,
[your name]

glowy69 wrote:Just ring them up and explain that as the retailer the contract is with them to help you remedy the situation. They'll be more than willing to help, I know if someone sent me the above letter, Id ring them up and grill them on their knowledge of the SoGA

Oh Teh Noes wrote:It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

Oblomov Boblomov wrote:Cool, thanks guys. Do I have much of a case when it's just a buzzing problem? I notice the part that states "...which has stopped working." Obviously it's not that bad.

Lagamorph wrote:

Oh Teh Noes wrote:It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.

glowy69 wrote:

Lagamorph wrote:

Oh Teh Noes wrote:It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.

Not the retailer but the company, you dont expect a shop to cough up the money do you?

Oh Teh Noes wrote:It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

Lagamorph wrote:

glowy69 wrote:

Lagamorph wrote:

Oh Teh Noes wrote:It's so irritating when people quote the sale of goods act at me.

Sure, if it breaks after the year's warranty you go ahead and try to get it fixed. Just make sure you can prove it was faulty when it was purchased!

You just need to get an independant engineers report. Sure that can usually cost about £60, but the retailer must then refund that cost if the report says it's a manufacturing fault (Basically, anything but wear and tear or accidental damage). If the retailer keeps fighting, you can even claim for costs of the time you spent chasing them when you take them to court.

Not the retailer but the company, you dont expect a shop to cough up the money do you?

By 'Retailer' I mean that as the chain (which is also how the Soga defines it). So in the case of Curry's the retailer, that means Dixons Group, not the particular Curry's store.

Unless it's an independant store, in which case yes, I do expect the shop to cough up the money.

glowy69 wrote:Cool cool,people have come into store before demanding we give them the money out of the till

Oblomov Boblomov wrote:That sounds very handy! I think I will go with the Panasonic system. Any good 3D blu rays going that don't cost nearly half a day's wage?!

Saint of Killers wrote:

Oblomov Boblomov wrote:That sounds very handy! I think I will go with the Panasonic system. Any good 3D blu rays going that don't cost nearly half a day's wage?!

Not seen it but this is meant to be good and it's on the cheap side http://www.zavvi.com/blu-ray/despicable ... 90544.html

faek edit: Oh wow! Dreamworks animated 3D films available for all... at a premium How to Train Your Dragon is a must buy be it 3D or 2D.