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RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:06 pm
by Green Gecko
Hello,

Shortly following my first cup of tea of the day, during the hours of approximately 10:20am and 3pm, GRcade was offline. After running some trace route and ping tests it was clear the server wasn't responding to any requests and so I immediately alerted our server provider OVH in France before my personal care team arrived and couldn't do much else about it. This was due to a problem at the data centre which has since been resolved, or we have to assume it was because Winckle eventually gained access to the server and was able to spin things back up again.

As those of you following on Twitter and Discourse may have noticed, we were given an issue tracker which, ironically, also did not load so we had no idea of what happened.

After attempting a hard reboot of the server, which initially failed, and reloading the web services at some random point after which OVH engineers fixed something at the data centre, the site came back online again

Our host has been investigating the problem but we anticipate nothing interesting happening. It could have been some hardware problem like switch/router or a whole rack of servers or even a whole cluster loss access to the Internet. We'll continue to look into it and make sure everything is normal.

Also no idea if it had anything to do with the coincidental outage of Google services, but I suppose that's possible if OVH use this in their infrastructure for some stupid reason. It was probably a hardware fault which ultimately we pay to get fixed within a reasonable timeframe and so that's alright, I guess. OVH should credit us about 1 euro compensation and we'll all get on with our merry lives.

Have a great day and please enjoy GRcade responsibility. We apologise for the inconvenience caused to your daily surfing (I am writing from the year 1996).

Yours eternally,

GG

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:18 pm
by Somebody Else's Presents
So do we all get a share of that Euro?

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:20 pm
by Green Gecko
We get a free half day of hosting, which shifts the server bill date to Boxing Day instead of Christmas Day, which is probably a good thing unless I'm hungover on Boxing Day and forget anyway. Not that Christmas is going to be a barrel of laughs this year (although admittedly I'm kind of looking forward to just staying at home).

Srsly though I have it set to auto-renew even though that failed at least once...

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:20 pm
by Jenuall
I think the technicians are getting sloppy, enforce some more mandatory crunch on them and we won’t see this kind of problem again. :capnscotty:

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:26 pm
by tomvek
Was this to prepare us for what life will be like when we leave the EU?

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:34 pm
by Green Gecko
Sorry too busy fixing cyberpunk 2077 and Google I'll get back to you on brexit

brb your enquiry is important to us

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:41 pm
by Jenuall
The forum was fine on next gen browsers, y’all just need to upgrade

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:42 pm
by Tsunade
I was wondering what had happened.

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 5:46 pm
by Moggy
I want a full refund.

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 6:04 pm
by Mafro
Green Gecko wrote:As those of you following on Twitter and Discourse

lol

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 8:28 pm
by Green Gecko
Goddamit.

I love the host's resolution information:
Hello,

Thanks for your reply.

I can confirm this has now been resolved.

May I apologise for any inconvenience caused.
To confirm the resolution of your ticket, you can either reply to this email indicating "Accept" in the first line of your response, or by closing the ticket in the control panel."


Hello

We solved the thing that happened.
To accept, please type "accept".

Apologies
Webhost


YES BUT WHAT... oh forget about it.

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 8:58 pm
by SillySprout
Sounds like a nightmare day. Well done getting things sorted!

Re: RIP gooseberry fool Monday

Posted: Mon Dec 14, 2020 9:41 pm
by Green Gecko
The intervention on GRCADE has been completed.

This operation was closed at 2020-12-14 20:55:45 CET (UTC +01:00)

Here are the details of this operation:


If you need any further information regarding this intervention, please do not hesitate to contact our technical support.


Well there it is guys, sorry I couldn't provide with you more information. :simper:

Now. it's time. to PAR-TEE

Re: RIP gooseberry fool Monday

Posted: Tue Dec 15, 2020 10:50 am
by OrangeRKN
I am so glad that <problem> was solved

gg GG :toot:

Re: RIP gooseberry fool Monday

Posted: Tue Dec 15, 2020 4:34 pm
by Victor Mildew
Thanks for the effort GG

Re: RIP gooseberry fool Monday

Posted: Wed Dec 16, 2020 11:30 am
by Damian
Moggy wrote:I want a full refund.

GRCade advises people to seek a refund from the point of purchase. However, you will be subject to the usual terms and conditions from wherever you purchased your forum services and we cannot be held responsible for this. That said, patches are due in January and February that might improve things a bit, unless you're viewing GRCade on an old device. It will hopefully at least be workable on them though.

Re: RIP gooseberry fool Monday

Posted: Tue Jan 05, 2021 10:40 am
by jawa2
Gooseberry fool Monday turned into strawberry-floatin' Tuesday. GR was down for around fifteen minutes just now... but we got through it. Survival instinct! We are stronger!

Re: RIP gooseberry fool Monday

Posted: Tue Jan 05, 2021 10:47 am
by Moggy
jawa2 wrote:Gooseberry fool Monday turned into strawberry-floatin' Tuesday. GR was down for around fifteen minutes just now... but we got through it. Survival instinct! We are stronger!


Evil King Boris cut us off for being non-essential but then brave Sir Gecko the Green rode out in battle to fight for our freedom.

Re: RIP gooseberry fool Monday

Posted: Tue Jan 05, 2021 11:06 am
by jawa2
It was dicey for a few minutes but, once I saw Gecko arriving out of the mist, I knew that he would lead us to the light :toot: .

Re: RIP gooseberry fool Monday

Posted: Tue Jan 05, 2021 11:18 am
by Winckle
Looks like the server rebooted at 10.34. I wonder if Gecko had to restart it from the host's web interface.