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Re: Switch joy cons - £29 to repair yay or nay
Posted: Mon Oct 22, 2018 12:38 am
by OrangeRKN
Gemini73 wrote:OrangeRKN wrote:They certainly have a good share of problems, but hey they don't /feel/ cheap
My hope is that the main problems were with the initial run and they've improved/are improving over time.
What did you decide to do in the end, mate,?
OrangeRKN wrote:I rang them up and am getting them sent back unrepaired
They actually wanted £29 each, which is hilarious
Re: Switch joy cons - £29 to repair yay or nay
Posted: Mon Oct 22, 2018 1:00 am
by Gemini73
£29 each! Jesus!
Re: Switch joy cons - £29 to repair yay or nay
Posted: Mon Oct 22, 2018 7:57 am
by Poser
It's the no joy joycon con.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Mon Oct 22, 2018 3:00 pm
by mic
Wedgie wrote:I'll email them back and tell them to shove the cons up their own arse and hope they en-joy it.
With HD Rumble, they might enjoy it more than you think...
Re: Switch joy cons - £29 to repair yay or nay
Posted: Mon Oct 22, 2018 7:15 pm
by Victor Mildew
mic wrote:Wedgie wrote:I'll email them back and tell them to shove the cons up their own arse and hope they en-joy it.
With HD Rumble, they might enjoy it more than you think...
HD BUMble
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 11:11 am
by OrangeRKN
Update: I just got the return delivered... and they've only sent the right joy-con. Just rang them up and they've sent them back separately so the left should arrive tomorrow... 8^)
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 11:27 am
by Gemini73
What utterly crap customer service.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 12:13 pm
by Jazzem
Yeah seems pretty poor eh...shame as I remember it being pretty decent back when I was sending in my GBA SP and several DSes due to dead pixels, either I was lucky or it's gotten much worse over time
They have a pretty horrendous score and bunch of reviews on
Trustpilot, though some are for the UK Online store as well. Guessing they cheaped out on budgeting for all of this, seems like repairs are contracted to another company
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 12:42 pm
by OrangeRKN
Yeah the company name on the returns is "Repairtech".
Props to the DPD driver though, this morning I got an estimated delivery of 10:57-11:57 and it arrived just before 11:10. Their website gets less of a pass as it kept being temporarily unavailable when I was trying to track the delivery, so I'm glad they sent texts too.
EDIT: Some of these trust pilot reviews are dumb though
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 1:07 pm
by Cumberdanes
OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).
Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 1:22 pm
by Jazzem
OrangeRKN wrote:EDIT: Some of these trust pilot reviews are dumb though
Ha I don't doubt that, last time I checked it before today there were ones along the lines of "won't make a new F-Zero, */*****" :p
Re: Switch joy cons - £29 to repair yay or nay
Posted: Wed Oct 24, 2018 2:00 pm
by OrangeRKN
IAmTheSaladMan wrote:OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).
Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.
Well forget that then, I'm not up for getting a professional fence card
Re: Switch joy cons - £29 to repair yay or nay
Posted: Fri Oct 26, 2018 10:03 pm
by OrangeRKN
Plot twist:
I synced the returned joy cons to check they were charged before I went to trade them in tomorrow, and noticed the left stick was being fine. Some testing on the calibration screen later and the problems seems to have completely gone away.
Did they fix them as they were diagnosing the problem and then try and charge me after the fact? It certainly appears that way!
Re: Switch joy cons - £29 to repair yay or nay
Posted: Sat Oct 27, 2018 1:41 am
by RichardUK
Well at least that’s a good result, I bet they do fix them before sending the quote/invoice if it’s a relatively simple fix for them (and not a smashed screen etc) because they probably just assume you will pay it
Re: Switch joy cons - £29 to repair yay or nay
Posted: Sat Oct 27, 2018 1:08 pm
by darksideby182
Re: Switch joy cons - £29 to repair yay or nay
Posted: Thu Nov 15, 2018 3:55 am
by Green Gecko
OrangeRKN wrote:IAmTheSaladMan wrote:OrangeRKN wrote:(and do CEX require you to sign up to be able to cash out also? I remember something dumb like this).
Yes, you do have to be a member at CeX to get cash from them. Without a membership card you can only part-ex with them.
Well forget that then, I'm not up for getting a professional fence card
They do that to prevent people trading in stolen gooseberry fool I think and money laundering laws.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Thu Nov 15, 2018 10:29 am
by OrangeRKN
Green Gecko wrote:They do that to prevent people trading in stolen gooseberry fool I think and money laundering laws.
Yeah, it definitely doesn't work though
Re: Switch joy cons - £29 to repair yay or nay
Posted: Thu Nov 15, 2018 4:43 pm
by Green Gecko
Yeah it only discourages people who are clueless cos there's a paper trail, can just give someone else's address. Good to make it harder to cash out bad for privacy. I've never had them spam me or anything though.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Sun Oct 20, 2019 8:16 am
by Prototype
I've always found CEX to be decent with regards to selling stuff for cash when I've been skint. Generally there prices are pretty reasonable as well.
Re: Switch joy cons - £29 to repair yay or nay
Posted: Sun Oct 20, 2019 9:16 am
by Jezo
Strange bump, but alright.
I think my 3rd joycon is starting to drift. One of my Smash ones so I'm a bit pissed. Anything changed in regards to best solutions for this? Gonna try recalibrate them first tho as advised, see if that solves anything.