Finally added normal, reasonable, "abbreviated basic terms of engagement" to my e-mail sig. I never wanted small print, I never wanted to explicitly exclude certain (usually insane) conditions of work. For coming on 8 years I've never done that because I felt it came off as tight, rude and overly onerous. Especially when it basically admits there are inherent limitations in what I can cope with given I have a disability that makes a good amount of (unreasonable I feel) expectations virtually impossible. But I finally understand why established businesses do do this. It's so they can actually survive instead of wasting their time.
Like, can I discuss this thing on the phone instead of reading the information I have been sent.
Can I come and have a sales meeting about some made up gooseberry fool that's never actually going to happen, because your time is free and you have nothing else going on, right? How about let's do that on a Saturday - I'm local, so I'll just swing by. No problem? (No! strawberry float off.)
But it has become a colossal waste of time every week explaining to the same people what I can't do, which is as much an impingement on the businesses resources, and a waste of those same resources explaining over and over things like, I am not a shop, please do not simply show up expecting same day service on a Saturday. Yes, please contact in advance of presuming anything that isn't explicitly stated in the service description. When I ask for print-ready artwork, and explain what that is, please send it or seek further clarification or services to render that thing. THEN we can print something. And so on.
Thanks for getting back in touch. Hope you feeling better now. I’ve read your response and happy with most things, however the turnaround time is quite long for me. I have the designs in high quality and would only just need dtg and screen printing in this case for about 10 T-shirts can you complete within 1-3days?
Everything is fine, except I want it within 72hrs for
some reason. In my experience, this is pretty much NEVER true. What is your deadline? What are the specific circumstances in which that deadline arises? What happens if there is an unexpected delay I have no control over? What if I am hit by a bus? By being forthright with circumstances, I can only serve you better. So what is it?
Also, are you willing to pay a rush fee because you waited until the last minute to commission an artwork/print service?
I've repeatedly stated all over the place that I am booked usually 2 weeks, and hence my lead by default is 10 work days or I wouldn't be able to fulfil my commitments to anyone, never mind whoever just shows up.
"designs in high quality" - strawberry floating send them then. You have a tool that costs me £250 a month, you have been provided with a log-in, upload your PNG or JPG or whatever low res thing it is and position it where YOU want on the shirt - self serve, save all of this time on pointless back and forth. Tell me the sizes you need, in advance, then I can order them - not revise them later, return items to wholesale with a restocking fee and cost of return, or simply eat the money wasted on the wrong things.
But no, this never happens, and when designs are finally are sent, there is 99% of the time something fundamentally wrong with them that requires work and extends the deadline, but client never thought to consider that, because they're strawberry floating perfect, right? And the sizes will change, the colour will change, whatever the strawberry float it is, I can easily conclude: customer wants it as fast as possible, customer also has no idea what they want, which is a prerequisite to making that happen.
So you end up with 5 minutes to do this thing, by will of the client essentially sabotaging the possibility of that happening. I wish these people could evaporate before they get anywhere near my email address, but I get at least one or a few every week now. It's exhausting.
The guy is in such a rush, they can't even punctuate their desperate need for the fastest possible turnaround - despite writing to me a week ago and never informing of me of the need for a fast turnaround in the first instance - because that would be prudent and sensible, right?. Let's ask some basic questions, get a comprehensive answer to those questions, and then complain that it is going to be too slow, so btw can you do it now?
No, get your gooseberry fool together and go to a walk-in shop to get some shitty ass prints in 20 minutes on a laserjet/heatpress. Meanwhile, I can deliver on my existing commitments instead of repeating the same things.
That's what strawberry floats me off. The gooseberry fool clients eat the good client's time and I am less able to deliver on the promise of my services to reasonable, organised, upfront and generally good people.
Rant over.