- Overseeing a developer who's creating a web app, planning out the the stages of what he needs to do and giving feedback on each aspect that he's created to make sure it's in line with the conversations I'm aware of from the customer
- Create a SLA document draft, which will form the agreement of how we will support of this customer, which will involve our app/system being installed in locations in a dozen countries
- Work closely with our marketing / content person on creating copy / the layout of a product info document our sales team to send to customers
- Go over a contract that another customer's legal department has sent us, and add notes to each section I think concerns me, so that the sales person knows what to go back to them about
- Analyse tender RFPs when ever we get one, figure out if it's within the scope of our department's expertise - and if so speak to suppliers, get quotes, and build a quote, proposal and assist with the response
- Oversee another app development project for a different customer, where I'm currently working on a plan and forecasting how long it will take to build a complex system that needs to dynamically create different versions of a website consisting of hundred of pages, for thousands of locations - and create new backend user interface so customers can easily update the content in these websites in a beginner friendly way. As I don't know how long this will take, I'm overseeing the developer create prototypes, and hoping we can figure out from those how long it'll take.
- Driving conversations with a technology partner, giving them feedback on an api they've built, and what else we want out of it
- Researching a ticketing system for our support team, and setting up test environments
- Oversee the rollout of supply / install of equipment for another customer in several countries
- Be part of the group that decides on, and give feedback on, our marketing material and marketing strategy (social media posts, mailers, videos, promotions,
- go back an forth with a customer on years of data to consolidate our accounts for a large project that got messy, and to plan next steps for both companies
- look over and give feedback on the proposals / quotes created by sales people to make sure they're not crap
And while not fully begun yet, discussions have started on these and might ramp up shortly:
- Assist with the planning of our new website's content / copy / layout / structure - which will be a few dozen pages, almost all of it brand new content, not just a rework
- More documents about products