AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.

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<]:^D
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by <]:^D » Thu Jan 30, 2020 7:15 pm

:lol:

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Lagamorph
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Lagamorph » Thu Jan 30, 2020 7:21 pm

Chocolate-Milk wrote:
Lagamorph wrote:I worked on the customer service desk of PC World for a while when I was doing my Masters Degree... :dread:

At least it wasn't the IT repair desk. I can only imagine the calibre of plebeian that would attract. :slol:

They're the same thing :cry:

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Outrunner
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Outrunner » Thu Jan 30, 2020 7:58 pm

I have a love/hate relationship with the customers at the library.

Love A lot of the people are genuinely nice and happy to chat. They can be super grateful for any help that you give whether it's finding a book or information

Hate The sense of entitlement some people have. Want to send a fax? (yes some people do) "I'm not paying for that, I pay my taxes, this should be free. My taxes pay your wages! (god I hate when they say that)

Customer: I need to print this from my phone
Me: I'm sorry, our printers aren't wireless. You can either plug the phone in to a computer and we can try it that way. Or if it's in your emails we can get you on a computer and print it that way.
Customer: I'm not a member of the library
Me: No worries, I can put you on the guest computers. I'm happy to help
Customer: I can't remember my log in for my email/ebay/travel site
Me: Well we can try a few things to log you in (none of them work because their phone numbers aren't up to date and they can't remember the answers to security questions)
Me: I'm sorry, I've done everything I can think of I'm not sure I can get you into your account
Customer: Well this is ridiculous, what am I supposed to do? <glares like I'm supposed to hack into their account>
Me: Maybe if someone helped you set it up you could talk to them and they'll be able to give you the log in?
Customer: That's no good, I'm on my way to the airport and need it now

I'm genuinely happy to help with problems that are caused by our computers. I'm happy to help with stuff that's not technically my job. I draw the line when I try to help and I just can't for whatever reason and you get pissy with me. I draw the line at buying something for you online using my own money and you paying me back. I will also not write a letter to your MP when I've seen you on computers and are perfectly capable of doing it yourself. Also, if you ask me to look for an organisation and that organisation doesn't exist, that is not my fault, shouting at me doesn't change the fact that it doesn't exist. And likewise, if you give me the wrong information on a book (title, series and author) and my searching turn nothing up because of your lack of information that isn't an excuse to yell. Also, if I show you the authors website and there is no mention of it on there, maybe take the authors word over your own wrong information

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Chocolate-Milk
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Chocolate-Milk » Thu Jan 30, 2020 8:00 pm

Lagamorph wrote:
Chocolate-Milk wrote:
Lagamorph wrote:I worked on the customer service desk of PC World for a while when I was doing my Masters Degree... :dread:

At least it wasn't the IT repair desk. I can only imagine the calibre of plebeian that would attract. :slol:

They're the same thing :cry:


I'm so sorry for you :lol:

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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Squinty » Thu Jan 30, 2020 9:13 pm

Outrunner wrote:I draw the line at buying something for you online using my own money and you paying me back.


Woah, woah, woah. What is this, you can't be serious :lol:

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Victor Mildew
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Victor Mildew » Fri Jan 31, 2020 9:29 am

"Hello, happy Friday!"

:dread:

FRI YAY! JUST 204 MORE SLEEPS TO MY BIRTHDAY LOL. THIS ISNT WATER ITS GIN BUT DONT TELL ANYONE LOL

Hexx wrote:Ad7 is older and balder than I thought.
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Hime
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Hime » Fri Jan 31, 2020 2:40 pm

Did a current account swap to HSBC for the £175, I was getting information from them but nothing about the current account swap. I have them a call to make sure everything was ok but failed security as I didn't know the overdraft limit on the account that hadn't been activated and their only solution was to go into branch with photo ID which I didn't have time to do. I got my card but can't activate it because you need a telephone banking security code which I don't have.

I'm just going to swap straight to a different account as I don't want to stay with such a shambles of a bank but gutted this has cost me a bit of free money and a small forest in paperwork. Are there any sites to give them a bad rating that anyone will take any notice of?

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Knoyleo
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Knoyleo » Fri Jan 31, 2020 2:58 pm

Did you not use the uswitch service?

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Ironhide
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Ironhide » Fri Jan 31, 2020 3:39 pm

Software that requires setting up an account and then logging in every time you use it for no actual reason.

Just tried the Razer Synapse software to fiddle with the dpi settings of my mouse and had to go through the above nonsense, why the shitting hell is it necessary to log in to change a few settings of something no-one else uses?

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Ironhide
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Ironhide » Fri Jan 31, 2020 3:45 pm

Outrunner wrote:I have a love/hate relationship with the customers at the library.

Love A lot of the people are genuinely nice and happy to chat. They can be super grateful for any help that you give whether it's finding a book or information

Hate The sense of entitlement some people have. Want to send a fax? (yes some people do) "I'm not paying for that, I pay my taxes, this should be free. My taxes pay your wages! (god I hate when they say that)

Customer: I need to print this from my phone
Me: I'm sorry, our printers aren't wireless. You can either plug the phone in to a computer and we can try it that way. Or if it's in your emails we can get you on a computer and print it that way.
Customer: I'm not a member of the library
Me: No worries, I can put you on the guest computers. I'm happy to help
Customer: I can't remember my log in for my email/ebay/travel site
Me: Well we can try a few things to log you in (none of them work because their phone numbers aren't up to date and they can't remember the answers to security questions)
Me: I'm sorry, I've done everything I can think of I'm not sure I can get you into your account
Customer: Well this is ridiculous, what am I supposed to do? <glares like I'm supposed to hack into their account>
Me: Maybe if someone helped you set it up you could talk to them and they'll be able to give you the log in?
Customer: That's no good, I'm on my way to the airport and need it now

I'm genuinely happy to help with problems that are caused by our computers. I'm happy to help with stuff that's not technically my job. I draw the line when I try to help and I just can't for whatever reason and you get pissy with me. I draw the line at buying something for you online using my own money and you paying me back. I will also not write a letter to your MP when I've seen you on computers and are perfectly capable of doing it yourself. Also, if you ask me to look for an organisation and that organisation doesn't exist, that is not my fault, shouting at me doesn't change the fact that it doesn't exist. And likewise, if you give me the wrong information on a book (title, series and author) and my searching turn nothing up because of your lack of information that isn't an excuse to yell. Also, if I show you the authors website and there is no mention of it on there, maybe take the authors word over your own wrong information


Is this the library in Chesterfield town centre by any chance?

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Hime
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Hime » Fri Jan 31, 2020 3:48 pm

Knoyleo wrote:Did you not use the uswitch service?

Yeah I did, just the fact that there was nothing about the switch in the initial few letters made me worried that I'd messed it up somehow. I didn't thing ringing to speak to someone would ultimately mess the whole thing up.

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Somebody Else's Problem
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Somebody Else's Problem » Fri Jan 31, 2020 3:48 pm

Ironhide wrote:Software that requires setting up an account and then logging in every time you use it for no actual reason.

Just tried the Razer Synapse software to fiddle with the dpi settings of my mouse and had to go through the above nonsense, why the shitting hell is it necessary to log in to change a few settings of something no-one else uses?


Because personal data is something they can sell for more money.

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Lagamorph
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Lagamorph » Sat Feb 01, 2020 8:40 am

Some banana split got my suitcase off the baggage carousel at the airport then, upon realising it wasn't theirs, just left it on the floor rather than putting it back on the belt :x

Lagamorph's Underwater Photography Thread
Zellery wrote:Good post Lagamorph.
Turboman wrote:Lagomorph..... Is ..... Right
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<]:^D
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by <]:^D » Sat Feb 01, 2020 9:54 am

wow :lol:

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Zilnad
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Zilnad » Mon Feb 03, 2020 12:02 pm

Credit control, in general. :evil:

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Outrunner
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Outrunner » Mon Feb 03, 2020 1:10 pm

Ironhide wrote:
Outrunner wrote:I have a love/hate relationship with the customers at the library.

Love A lot of the people are genuinely nice and happy to chat. They can be super grateful for any help that you give whether it's finding a book or information

Hate The sense of entitlement some people have. Want to send a fax? (yes some people do) "I'm not paying for that, I pay my taxes, this should be free. My taxes pay your wages! (god I hate when they say that)

Customer: I need to print this from my phone
Me: I'm sorry, our printers aren't wireless. You can either plug the phone in to a computer and we can try it that way. Or if it's in your emails we can get you on a computer and print it that way.
Customer: I'm not a member of the library
Me: No worries, I can put you on the guest computers. I'm happy to help
Customer: I can't remember my log in for my email/ebay/travel site
Me: Well we can try a few things to log you in (none of them work because their phone numbers aren't up to date and they can't remember the answers to security questions)
Me: I'm sorry, I've done everything I can think of I'm not sure I can get you into your account
Customer: Well this is ridiculous, what am I supposed to do? <glares like I'm supposed to hack into their account>
Me: Maybe if someone helped you set it up you could talk to them and they'll be able to give you the log in?
Customer: That's no good, I'm on my way to the airport and need it now

I'm genuinely happy to help with problems that are caused by our computers. I'm happy to help with stuff that's not technically my job. I draw the line when I try to help and I just can't for whatever reason and you get pissy with me. I draw the line at buying something for you online using my own money and you paying me back. I will also not write a letter to your MP when I've seen you on computers and are perfectly capable of doing it yourself. Also, if you ask me to look for an organisation and that organisation doesn't exist, that is not my fault, shouting at me doesn't change the fact that it doesn't exist. And likewise, if you give me the wrong information on a book (title, series and author) and my searching turn nothing up because of your lack of information that isn't an excuse to yell. Also, if I show you the authors website and there is no mention of it on there, maybe take the authors word over your own wrong information


Is this the library in Chesterfield town centre by any chance?


Yeah, that's the one. To be fair the majority of people are either really nice or just don't show up on my radar. The ones that do annoy me are the ones that really get under my skin. It probably doesn't help that I have worked there for 13+ years. We've had customers actually make staff cry (not going to lie, I'm one of them) before because they have been so nasty

It's not so bad for me now. I'm at university and only work there 4 hours on a Saturday plus whatever shifts I decide to pick up during extended holidays.

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Outrunner
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Outrunner » Mon Feb 03, 2020 1:21 pm

Squinty wrote:
Outrunner wrote:I draw the line at buying something for you online using my own money and you paying me back.


Woah, woah, woah. What is this, you can't be serious :lol:


Yeah, it's happened a couple of times. One person wanted an out of print book. We couldn't buy it or borrow it from another library authority but it was available, used, on Amazon. It was about £40.

"Could you buy it for me? I don't have an Amazon account, I don't trust online shopping. Once it arrives I can pay you back."

He got quite pissy with me when I said "no". He put in a complaint against me saying I was extremely unhelpful. He did decline to detail exactly why I was unhelpful., just that I was "rude, unhelpful and needed retraining)

Someone else wanted me too book their coach tickets and hotel for her and for her to pay me back. She was at least more pleasant and seemed happy enough to follow my suggestion of asking for a family member to book it for her.

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Preezy
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Preezy » Mon Feb 03, 2020 1:23 pm

People are so odd. Imagine asking a stranger to buy something and then getting annoyed when they decline.

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Tomous
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Tomous » Mon Feb 03, 2020 4:07 pm

Lagamorph wrote:Some banana split got my suitcase off the baggage carousel at the airport then, upon realising it wasn't theirs, just left it on the floor rather than putting it back on the belt :x



I bloody hate baggage carousels. The way every crams round so it's a struggle to pick yours up when you see it is infuriating. If everyone stood a few yards back and only moved forward to pick theirs up when they saw it, it would be so much easier.

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Knoyleo
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PostRe: AnnoyiNG things. UNEXPECTED MOANING IN BAGGING AREA.
by Knoyleo » Mon Feb 03, 2020 4:20 pm

Tomous wrote:
Lagamorph wrote:Some banana split got my suitcase off the baggage carousel at the airport then, upon realising it wasn't theirs, just left it on the floor rather than putting it back on the belt :x



I bloody hate baggage carousels. The way every crams round so it's a struggle to pick yours up when you see it is infuriating. If everyone stood a few yards back and only moved forward to pick theirs up when they saw it, it would be so much easier.

Yeah, but if I don't stand with my shins touching the carousel, right in front of the exit chute, then my bag might not be the first one out.


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