[Rules p.1] Things that annoy you guys. 100 percent. Not gonna lie

KK wrote:Might be lucky and get some bonus Nectar points added to your card as way of an apology.

KK wrote:Talking of supermarkets, I feel like writing an email of complaint to M&S, because I was looking at one one my Mum's receipts and they've overcharged her yet again for something she only purchased one of (in this instance rice). It's the only supermarket I'm aware of that allows you to double scan the same item twice in quick succession at the self service, nor do their scales seemingly pick up the fact the weight is out by 250g.

KK wrote:It's the only supermarket I'm aware of that allows you to double scan the same item twice in quick succession at the self service

BBC News: Sainsbury's chief executive Simon Roberts has written to customers, saying those affected will receive an online voucher in the coming days in apology for the disruption.

KK wrote:

BBC News: Sainsbury's chief executive Simon Roberts has written to customers, saying those affected will receive an online voucher in the coming days in apology for the disruption.

*Sainsbury’s announces another 500 staff redundancies to pay for it*

Knoyleo wrote:

KK wrote:

BBC News: Sainsbury's chief executive Simon Roberts has written to customers, saying those affected will receive an online voucher in the coming days in apology for the disruption.

*Sainsbury’s announces another 500 staff redundancies to pay for it*

Ironically the latest spate of redundancies they announced heavily impacted the contact centres that are fielding all the calls from irate customers today.

All well and good sending a voucher, but the coupons I'd opted to use for today's delivery that wasn't have all disappeared from my account, so I better get those back too.

Moggy wrote:It's so disgustingly middle class in here that I miss the insane upper class ranting from N1FFF.

Vermilion wrote:Wouldn't it be easier to, well, actually just go to a supermarket?

Qikz wrote:

Vermilion wrote:Wouldn't it be easier to, well, actually just go to a supermarket?

I'm not feeling well and I hate dealing with people at the supermarket at the best of times. I had a lot of heavier stuff I needed and screw carrying it on the walk home.

Just easier to get shopping delivered.

Vermilion wrote:

Moggy wrote:It's so disgustingly middle class in here that I miss the insane upper class ranting from N1FFF.

People who don't go to Waitrose and who can afford it...are they just boring and lazy?

Knoyleo wrote:Sainsbury's online orders system is strawberry floated, so it looks like my weekly shop won't be getting delivered today, and I'm not sure where else in the weekend I'm likely to find the time to get out to the big supermarket to do it instead. Gonna have to change all the meal plans now as well.

No contact from Sainsbury's either, presumably they've totally lost sight of all orders, so don't have details to make contact, and instead got to find out from the news after wondering why my payment hadn't been taken this morning like it normally would.

Vermilion wrote:Wouldn't it be easier to, well, actually just go to a supermarket?

rinks wrote:

KK wrote:Talking of supermarkets, I feel like writing an email of complaint to M&S, because I was looking at one one my Mum's receipts and they've overcharged her yet again for something she only purchased one of (in this instance rice). It's the only supermarket I'm aware of that allows you to double scan the same item twice in quick succession at the self service, nor do their scales seemingly pick up the fact the weight is out by 250g.

Yet the scales would go apeshit if it was only 50g out the other way. Appalling that they deliberately turn a blind eye when it’s in their favour.

You should definitely complain. I bet their system logs the weight - actual vs expected - so they’ll see that it was wrong if you make them look into it. For transparency, they should print that information on the receipts, IMO.

Thanks for getting in touch about the experience your mum had with our self-service tills. I am so sorry to see that your mum has been overcharged twice. This is definitely not what we want for our loyal customers.
If this does happen again, please do email us the receipt and let us know which product was overcharged so that we can correct this for her.
I have raised a formal complaint so that the Management team and the Technical team can look into this for you. They will review the details of your complaint, and will ensure the necessary steps are being taken so that others are not let down similarly.
I have noted on the case that our team needs to look into the fact that the tills allow an item to be double scanned, which causes an overcharge. Furthermore, I have also noted on the case that you stated that this can be corrected by the technical team so that this does not happen in store. All your comments have been noted on the case so that our teams has all the information needed when they look into this for you.
Your feedback is really important to us as we’re always trying to improve our customer experience. I cannot promise you that the change will happen overnight, but I can assure you that your case has been raised to the relevant department and that it is being looked into.
Thank you for taking the time to write to us and letting us know about your experience. Please do not allow this one experience to keep you away. We are always striving to improve and provide you the customer with a pleasant journey.
We will try our best to do better. Keep well.
Kind Regards
Merlene Graham
Retail Customer Services
Your M&S Customer Services

Qikz wrote:I guess that might explain why I haven't even got a cancellation notice yet. If it wasn't for you telling me I'd have had no idea what had happened

I ordered some emergency groceries from Amazon which came like 3 hours later to cover breakfast/lunch and dinner for the next few days and re-ordered a sainsburys delivery for Monday with the rest.