YODEL, Evri, and other delivery incompetence Stories!

Rubix wrote:Anyone else get Nespresso? if you want your old pods collected Yodel no longer do it in one delivery, instead they send two couriers out, one to deliver and one to collect.

Qikz wrote:

Rubix wrote:Anyone else get Nespresso? if you want your old pods collected Yodel no longer do it in one delivery, instead they send two couriers out, one to deliver and one to collect.

I guess they do that so they can send people out with empty vans just for collection and also full vans just for delivery.

We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can

Lagamorph wrote:

Qikz wrote:

Rubix wrote:Anyone else get Nespresso? if you want your old pods collected Yodel no longer do it in one delivery, instead they send two couriers out, one to deliver and one to collect.

I guess they do that so they can send people out with empty vans just for collection and also full vans just for delivery.

But as the people are delivering they're freeing up space to take away empty ones, this only requiring one van.

Now they're requiring two vans, or one van making two journeys, which just seems wasteful when the idea of returning your old pods is for them to be recycled and be more environmentally friendly.

Victor Mildew wrote:Amazon apparently delivered some electronic items to me earlier by handing them to me.

Nothing has been delivered. Funny this only happens with electronics isn't it

Hermes: Our undercover reporter sees couriers manhandle parcels and customers mocked

After a training process that involved watching 11 videos on his phone, our reporter was given an eye-opening insight into one of Britain’s best-known delivery firms

It is the first Friday in December and Hermes workers are throwing parcels across a warehouse to a soundtrack of Slade’s Merry Christmas Everybody.

As the chorus begins — So here it is, Merry Christmas — a depot worker hurls an Asos package against a wall, narrowly missing a courier’s head; it falls to the floor.

The music is punctuated with the clattering sounds of packages hitting crates, walls and the ground as they are thrown into piles. As the song ends a brown box is flipped towards me, landing damaged and open by my feet.

The surge in orders has been followed by a rush of complaints. Hermes customers have reported packages being lost, damaged, delayed and stolen from their doorsteps. In recent weeks a Hermes driver was sacked after being photographed dumping a pile of parcels in woods in Carnwath, Lanarkshire, after claiming they had been delivered. Another driver was sacked this summer for throwing a glass lamp over a gate.

As a Hermes courier on the basic contract, I was self-employed and had to use my own car for deliveries and pay for petrol. I was not entitled to holiday or sick pay and had the £1 per day cost of insurance docked from my wages.

Hermes drivers are paid for every delivery they complete, plus some additional bonuses. After booking my first shifts I was given access to pay rates showing that this could be as little as 36p for postable items and 60p for standard packages. It was a race each day to fill my car with boxes, start driving and mark orders off as completed.

Self-employed workers are not entitled to the legal minimum wage, at present £8.91 for those aged 23 and over, but in order to achieve the equivalent of this before bonuses I would have to spend no more than half an hour at the depot and then successfully deliver a standard parcel every three minutes and 40 seconds without any breaks. This was without taking into account money for petrol.