I can't find the Yodel/post thread. UPS have just lost in their system £333 worth of textile transfers, to go on roughly half a grand worth of premium organic T-shirts, that I'm obligated to deliver costing over a 1 grand including labour. My biggest sale ever to my biggest name client. I was going to personally print 100 of them by hand myself and it was all lined up to this day to do it - for weeks/days.
All out on time yesterday for a 12pm Express delivery today (my supplier rushed them through first thing in the morning and upgraded for UPS Express by 12pm for free - I originally paid £9 - that was yesterday). On which my promises to my client are based. All 100 of the T-shirts arrived this morning at 10:30am bang on time with DPD as I paid the equivalent of £20 for next day pre-noon service knowing I needed the whole day.
These are for a gig in another city, tomorrow, with thousands of ticket holders. The band are headlining festivals and doing main stage concerts. It's a huge deal for a small printer like me.
Called numerous depots trying to find it. My PA asked to speak to a manager and they just went silent and then returned (the same person) to the phone with, "Hello mam how are you today?" What an absolute joke. They did this 3 times in a row. Kept repeating the same things, we are unable to say when this will happen, or what will happen, or even where the package is. It was meant to be strawberry floating delivered 3 hours ago and reached the depot at 11pm last night. It should have moved at 4am this morning. Where the strawberry float is it?
I stand to lose over a grand in revenue and a massive client, because of one shitty company strawberry floating up £15 worth of couriering services, which they communicated would be fulfilled at the allotted time and then some gooseberry fool happens and they change their mind (as they have done multiple times on the phone).
I worked super hard on this job - over 10hrs on emails alone, lots of other logistical stuff and was supposed to work all day and all night today printing them.
What a bunch of useless banana splits. I am strawberry floating aghast at what to do, but have already set up a few contingency plan that all involve losing considerable amounts of money over 9 strawberry floating quid.
Their excuse? Seasonal demand. Black Friday is today. So it's Black Friday Week's fault. They're working as hard as they can to do such and such.
THIS HAPPENS LITERALLY EVERY YEAR. Anticipate that! Don't accept next day shipping labels during the week! Don't take our money! strawberry float OFF!!
What strawberry floating cheeses me off is I could probably have arranged DPD or any other courier to collect the transfers instead but UPS have to be the ones that go and strawberry float up. Apparently it's stuck on a trailer and hasn't even been loaded into the London depot yet.
The local depot (who haven't even received the yet) even tried to blame climate activists.
strawberry float you Amazon then.
