YODEL, Evri, and other delivery incompetence Stories!

PostRe: YODEL Stories! by **Rubix** » Fri Apr 09, 2021 1:16 pm

Yesterday they sent two drivers out to me, one to deliver and one to collect. How hard is it to use the same driver that is delivering.

PostRe: YODEL Stories! by **Trelliz** » Fri Apr 09, 2021 6:35 pm

Companies to offer option to pre-report lost parcel if delivery assigned to Yodel

Companies who use Yodel as their delivery service will now offer customers the chance to pre-report their inevitable lost parcels.

“If a delivery is assigned to Yodel, then it is pretty much certain that package will end up left up a tree, under a motorway flyover, or on eBay,” explained Eleanor Gay, a representative for wine company Laithwaites who, bizarrely, use Yodel to deliver their wine.

“So, from Monday, as soon as a delivery is assigned to Yodel, customers will have the option to immediately report the parcel as missing and request a replacement or refund.

“There will be no need to wait for the inevitable ‘We’ve left your parcel in a bin in an industrial park six miles away’ card to come through your letterbox,’ everyone will just assume that, because it’s Yodel, that’s going to happen anyway.”

Satire, but may as well be true.

PostRe: YODEL Stories! by **Victor Mildew** » Sat Apr 24, 2021 12:18 pm

Had an interesting one today from Hermes - got back from a morning out to find a card through the door, says a package had been left by the gate. Go back out to see the guy has taken a big bit of old carpet from the skip bag we currently have on the front lawn, and put it over the package by the gate. Just the random bit of carpet on its own with what's clearly a box under it :lol:

PostRe: YODEL Stories! by KK » Sat Apr 24, 2021 12:51 pm

I've now started to receive Amazon deliveries from Amazon branded electric vans and who I presume are actual Amazon employees. About time, quite frankly.

PostRe: YODEL Stories! by **Victor Mildew** » Wed May 19, 2021 10:43 am

Ordered an expensive monitor arm a few weeks back, and the place (the manufacturer) said it would be 10 days extra before it shipped. No problem, I can wait. Had no order update apart from the invoice, then of course when we're just about to go away for the weekend on Saturday I get an out for delivery notification email. Again, no problem, I'll just contact the courier.

Except I can't contact the courier, because all I get is a tracking map. No contact details, no company name, no email, nothing. I left a cardboard recycling bag to the left of the front door, so the driver could maybe leave it in there if they wanted, or if they then decided to deliver to a neighbour. I heard nothing all day, then got a text and 4 missed call notifications just come through at once from hours earlier. In my email is a pdf that just says delivery failed. Again, I've got no idea which company this is, not contact details of any kind.

The manufacturer only has one of those shitty in-page contact forms thst give you no confidence anything has actually sent, so I've got no idea what's happend to my order, or if they even got my message about what am I supposed to do next.

rant over pmls xxx

PostRe: YODEL Stories! by **Carlos** » Wed May 19, 2021 11:30 am

I must be an exception here. I had 2 iPhones delivered within a week of each other. Each was the same driver and he was a really nice guy who made the effort to knock at the back door.

PostRe: YODEL Stories! by KK » Wed May 19, 2021 12:03 pm

Hermes excelled themselves on Monday. A white van pulled up outside my house at around midday, bloke got out and did something at the back of the van, and then drove off again. Didn't think too much of it. At around 4pm I then received a text message from Hermes saying 'sorry we missed you' and that I needed to rebook. LIVID. At no point did this strawberry floater even come near my front door, ring the door bell, knock at the door, or drop a card through the letterbox.

Wish websites would give me a choice of delivery providers so I can actively avoid Yodel and Hermes.

PostRe: YODEL Stories! by **Victor Mildew** » Fri Jul 02, 2021 12:20 pm

Had a good one yesterday, a delivery driver turned up around 7pm, I opened the door to see someone right in my face (context) with a mask under their nose. He just handed me 3 parcels (as in just handed then straight to me), I looked at them and he pointed to the bottom one and said, "this is for next door" and then just strawberry floated off.

Next door didn't come to collect it after that, so I speculated he'd just dumped it on us as the first house to answer rather than attempt to deliver. We went around earlier to give the neighbour the parcel, and sure enough they had no idea it had been delivered, and had been in all evening.

PostRe: YODEL Stories! by **Abacus** » Fri Jul 02, 2021 12:29 pm

Carlos wrote:I must be an exception here. I had 2 iPhones delivered within a week of each other. Each was the same driver and he was a really nice guy who made the effort to knock at the back door.

PostRe: YODEL Stories! by **Zilnad** » Fri Jul 02, 2021 1:02 pm

We have a Hermes delivery man who is exceptionally well mannered and good looking. Like a more attractive Robbo The Legend. There is a post on our local Spotted page which has more than a hundred comments bigging him up :lol:

PostRe: YODEL Stories! by **Victor Mildew** » Fri Jul 02, 2021 8:12 pm

YOLAD

PostRe: YODEL Stories! by **Tsunade** » Thu Jul 08, 2021 2:43 pm

Today Royal Mail have delivered my parcel to the wrong address. I wouldn't mind much if it had been delivered to one of the neighbours, but its been delivered to someone 86 miles away!

PostRe: YODEL Stories! by **Choclet-Milk** » Thu Jul 08, 2021 3:02 pm

"Sorry we missed you!"

PostRe: YODEL Stories! by **Qikz** » Thu Jul 08, 2021 3:13 pm

I've had 5 runins with Yodel recently with replacement oculus straps from the oculus store and somehow I haven't had a single issue at all. Wow.

PostRe: YODEL Stories! by **darksideby182** » Thu Jul 08, 2021 7:02 pm

Parcel Force had a intersting moment today they popped a card through my door to say they had left my parcel next door but just left it outside there front door good skills. :fp:

PostRe: YODEL Stories! by **Errkal** » Thu Jul 08, 2021 7:04 pm

darksideby182 wrote:Parcel Force had a intersting moment today they popped a card through my door to say they had left my parcel next door but just left it outside there front door good skills.

What you dont see is that if you look at the card through a microscope it says "To The" between Next and Door so technically it is totally accurate.

PostRe: YODEL Stories! by **Victor Mildew** » Wed Jul 14, 2021 10:11 am

Got this email yesterday

The Collect+ delivered by Yodel send service has changed to Yodel Direct

Hi Victor,

Recently, you will have received an email from us letting you know that the Collect+ delivered by Yodel send service will be replaced by Yodel Direct. It's the same send experience you know and love, still provided by Yodel. Click & Collect and Returns services will still be available through Collect+ delivered by Yodel.

From today, you will need to start booking your parcel deliveries through Yodel Direct. The good news is that you can create a new account in just a few simple steps, making it easy for you to continue sending parcels with Yodel.

To create a new account, simply start by clicking here & you'll be on your way to sending parcels through Yodel Direct in no time.

To find out how your data is stored with Yodel Direct, simply click here to view our privacy & cookies policy.

Need more information? Check out our useful help guides.

Thanks,

The Yodel Team.

What the strawberry float is this gooseberry fool? Collect plus being the service whereby someone stole my ps vita, and is never use it again anyway, but what a colossal strawberry floating faff that is. I've got a sodastream gas canister to return, which has a free collect plus label - am I now expected to pre-book returning that instead of just posting it? Get strawberry floated yodel.

PostRe: YODEL Stories! by **LewisD** » Wed Jul 14, 2021 10:14 am

Had to chuckle at this:

"Delivery will be attempted" sounds about right :lol:

(And yeah I buy from jacamo because I'm a fat banana split, big whoop, wanna fight about it?)

PostRe: YODEL Stories! by **LewisD** » Wed Jul 14, 2021 2:19 pm

Actually arrived on time by a beautiful blonde lady... :shock:

PostRe: YODEL Stories! by **Rubix** » Wed Jul 14, 2021 2:28 pm

Anyone else get Nespresso? if you want your old pods collected Yodel no longer do it in one delivery, instead they send two couriers out, one to deliver and one to collect.

YODEL, Evri, and other delivery incompetence Stories!

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